Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Wing to wing management of NFTE Life cycle process for consumer sales.

Role Accountability

Program Management

Formulate, implement and monitor non digital Programs for sales Channel
Drive programs on a day to day basis- NFTE Life cycle enhancement, Banca Newsletter, Wellness Program, RM Program etc.
Manage and control timelines, budgets and activities to run the programs
Resolve issues or bottlenecks of the program
Plan, participate and drive cross functional meetings with different stakeholders within the company and outside to drive programs
Creating dashboard, timely reporting to track the program performance throughout its lifecycle
Maintain all contracts, payments documentation and support collaterals in place for all relationships/ programs
Manage SOPs, Training Material, documents/ approvals and Sales Support Items for all initiatives led
Developing an evaluation method to assess program strengths and identify areas for improvement
Demonstrating customer/ end user focus – builds strong relationships and create processes/ programs with end user viewpoint
Gathering feedback on the program from end user and enhancing the program accordingly
Implementing and managing changes and interventions to ensure project goals are achieved
Build and maintain relationships with already approved old and new vendors
Work with vendors and do research to stay updated on new trends and industry benchmark
Managing vendors and carrying out quality check, dealing with the price and service improvements

Measures of Success

Achievement of project success outcomes as per agreed plan
Consistent and effective reporting
VoC from end User/ Stakeholders
Budget and timeline adherence in project execution

Technical Skills / Experience / Certifications

Knowledge of Sales processes
Knowledge of Sales digital tools/platforms
Experience of managing IT/non IT projects in BFSI

Competencies critical to the role

Experience in Business Development / Projects
Stakeholder management /Presentation Skills
Meticulous; having an eye to detail
Planning & Organizing
Innovation & Problem Solving

Qualification

Minimum Graduate

Preferred Industry

FCI / Any

Assistant Manager - NFTE Connect