Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : OpenText ECM Tools

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
Document findings and solutions clearly to support knowledge sharing and future reference.
Assist in the implementation of system updates and enhancements to improve overall application performance.
Support junior team members by providing guidance and sharing expertise to foster professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in OpenText ECM Tools.
Experience with system diagnostics and troubleshooting methodologies related to enterprise content management.
Strong analytical skills to interpret system logs and identify root causes of application issues.
Familiarity with software lifecycle processes and incident management frameworks.
Ability to work with multiple software components and integrate solutions effectively.
Good communication skills to liaise with technical and non-technical stakeholders.

Additional Information:

The candidate should have minimum 3 years of experience in OpenText ECM Tools.
This position is based at our Hyderabad office.
A 15 years full time education is required.

, 15 years full time education

Application Support Engineer

Senior Application Support Engineer