Senior Community Executive | Integrated Facilities Management

What the job involves:

Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client's expectations are exceeded
Build and develop exceptional client / stakeholder relationships across multiple levels of the organization
On-site key point of contact for Facilities and Customer Service in the client's premises
Community Manger/Host
Should play a role of touchpoint for Employees community
Gather requirements / requests and channel with respective functions
Lead the requests end to end and ensure delivery with quality and within time limit
Bring out the challenges quickly to respective leaders / forums for quick resolutions
Report Management
Plan and maintain repository for all data / information
Prepare business reports to help the client for decision making
Suggest / Recommend changes or inputs required to enhance / optimize process
Ensure routine update of database for future reference
Space Management
Maintain the workspaces and its data in detail
Liaison with business units for any space related requirements
Prepare business reports to help the client for decision making
Ensure routing data update in tool as well as in physical records
Ensure smooth transition of workspaces based on Business requirements
Site Operations Management
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Support other FM functions based on crisis as a cross function to balance the ecosystem
Liaison with vendors for programs, events and ensure smooth execution
24/7 emergency call support and site attendance is required
Risk Management
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct
Achieve Key Performance Indicators and Service Level Agreement

You must be able to demonstrate the following skills and experience:

Ideal Experience

Passion for quality – has an eye for detail to make sure the best delivery of services
Experience in facilities management, building, business or other related field.
Should possess fantastic interpersonal skills and be a strong leader. Staying calm under pressure and having wonderful customer service skills.
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems
Demonstrated experience with continuous improvement initiatives (highly desirable)
Knowledge of vendor management for specialized services
Proven capacity to understand and interpret commercial contracts
Budget management and financial analysis skills

Other Personal Characteristics

Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible – able to adapt to rapidly changing situations
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It's no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World's Most Ethical Companies for the 12th consecutive year.

Senior Executive

Senior Community Executive