Senior Community Executive | Integrated Facilities Management
What the job involves:
- Client/Stakeholder Management
- Proactively engage stakeholders to ensure that on site client's expectations are exceeded
- Build and develop exceptional client / stakeholder relationships across multiple levels of the organization
- On-site key point of contact for Facilities and Customer Service in the client's premises
- Community Manger/Host
- Should play a role of touchpoint for Employees community
- Gather requirements / requests and channel with respective functions
- Lead the requests end to end and ensure delivery with quality and within time limit
- Bring out the challenges quickly to respective leaders / forums for quick resolutions
- Report Management
- Plan and maintain repository for all data / information
- Prepare business reports to help the client for decision making
- Suggest / Recommend changes or inputs required to enhance / optimize process
- Ensure routine update of database for future reference
- Space Management
- Maintain the workspaces and its data in detail
- Liaison with business units for any space related requirements
- Prepare business reports to help the client for decision making
- Ensure routing data update in tool as well as in physical records
- Ensure smooth transition of workspaces based on Business requirements
- Site Operations Management
- Recommend continuous quality improvement practices and implement Industry Best Practice operations
- Support other FM functions based on crisis as a cross function to balance the ecosystem
- Liaison with vendors for programs, events and ensure smooth execution
- 24/7 emergency call support and site attendance is required
- Risk Management
- Ensure a property risk management program including audits is implemented and maintained
- Ensure disaster recovering and business continuity plans are implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct
- Achieve Key Performance Indicators and Service Level Agreement
You must be able to demonstrate the following skills and experience:
Ideal Experience
- Passion for quality – has an eye for detail to make sure the best delivery of services
- Experience in facilities management, building, business or other related field.
- Should possess fantastic interpersonal skills and be a strong leader. Staying calm under pressure and having wonderful customer service skills.
- Knowledge of Occupational Safety requirements
- Strong PC literacy and proven ability to manage daily activities using various systems
- Demonstrated experience with continuous improvement initiatives (highly desirable)
- Knowledge of vendor management for specialized services
- Proven capacity to understand and interpret commercial contracts
- Budget management and financial analysis skills
Other Personal Characteristics
- Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener
- Self-motivated; confident & energetic
- Ability to effectively deal with stressful situations
- Flexible – able to adapt to rapidly changing situations
- Strongly goal-oriented – able to focus on meeting all performance targets
- Is a team player – able to cooperate and work well with others to meet targets
- Proven ability to initiate and follow through with improvement initiatives
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It's no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World's Most Ethical Companies for the 12th consecutive year.
