SALT Talent is looking to hire a Technical Project Manager for one of the social media client in Singapore for 12 months & renewable contract role. We are seeking a program/project manager to drive the reliability, efficiency, and scalability of our end-to-end review pipelines, coordinate developer issue triage, and live systems and operational processes. This role focuses on keeping things running smoothly at scale — owning operational health, incident response frameworks, process automation, and continuous improvement.

Job Responsibilities:

Own end-to-end review operations for Instant Games — including quality, app, and policy review processes, as well as triage flows for game developer-reported issues and feedback
Define and track SLAs, quality benchmarks, and throughput metrics across all review pipelines
Identify bottlenecks and drive process improvements and automation to reduce cycle times, including help training AI systems to reduce future operational overhead
Partner cross-functionally with Policy, Trust & Safety, Quality Engineering, and Product to align review standards and implement scalable solutions
Establish and maintain operational playbooks, escalation paths, and decision frameworks
Lead incident response and root-cause analysis for review pipeline disruptions; drive remediation to closure
Build reporting to surface review health, trends, and performance to leadership

Qualification:

10+ years of experience in operations coordination, QA management, program management, or developer support management
Demonstrated ability to manage queues, track SLAs, and coordinate across multiple teams simultaneously
Clear written communication skills for developer-facing notes, rejection feedback, and status updates
Comfortable working with internal dashboards, tracking systems, and collaboration tools
Strong organizational skills with attention to detail and ability to manage competing priorities

CEI No: R1659595 / EA No: 07C3147

Technical Project Manager (gaming)