SALT Talent is looking to hire a Technical Project Manager for one of the social media client in Singapore for 12 months & renewable contract role. We are seeking a program/project manager to drive the reliability, efficiency, and scalability of our end-to-end review pipelines, coordinate developer issue triage, and live systems and operational processes. This role focuses on keeping things running smoothly at scale — owning operational health, incident response frameworks, process automation, and continuous improvement.
Job Responsibilities:
- Own end-to-end review operations for Instant Games — including quality, app, and policy review processes, as well as triage flows for game developer-reported issues and feedback
- Define and track SLAs, quality benchmarks, and throughput metrics across all review pipelines
- Identify bottlenecks and drive process improvements and automation to reduce cycle times, including help training AI systems to reduce future operational overhead
- Partner cross-functionally with Policy, Trust & Safety, Quality Engineering, and Product to align review standards and implement scalable solutions
- Establish and maintain operational playbooks, escalation paths, and decision frameworks
- Lead incident response and root-cause analysis for review pipeline disruptions; drive remediation to closure
- Build reporting to surface review health, trends, and performance to leadership
Qualification:
- 10+ years of experience in operations coordination, QA management, program management, or developer support management
- Demonstrated ability to manage queues, track SLAs, and coordinate across multiple teams simultaneously
- Clear written communication skills for developer-facing notes, rejection feedback, and status updates
- Comfortable working with internal dashboards, tracking systems, and collaboration tools
- Strong organizational skills with attention to detail and ability to manage competing priorities
CEI No: R1659595 / EA No: 07C3147
