Job Description:

We are seeking an experienced SAP CRM professional with strong expertise in Services, Sales, and Contract modules. This role requires hands-on experience in both implementation and support projects, with deep knowledge of configuration, customization, and support tools. The ideal candidate will have a proven track record of delivering SAP CRM solutions and managing complex support scenarios using industry-standard tools.

Required Qualification:

Minimum 8+ years of hands-on experience in SAP CRM
Must have completed at least 1 implementation project and 2 support projects related to SAP CRM Sales/Service
Strong configuration and customization knowledge on service and sales transactions
Proven experience working with SAP ServiceNow and Solution Manager support tools
Demonstrated experience in CR/problem ticket management and resolution processes
Must have worked beyond end-user capacity - technical/functional expertise required
Immediate availability or notice period of 0-15 days maximum
Bachelor's degree in Computer Science, Information Technology, or related field

Key Responsibilities:

Lead and participate in SAP CRM implementation projects focusing on Sales, Service, and Contract modules.
Configure and customize SAP CRM service and sales transactions to meet business requirements
Provide expert-level support for SAP CRM systems using ServiceNow and Solution Manager
Manage and resolve CR (Change Request) and problem tickets following established ITIL processes
Analyze business requirements and translate them into technical solutions within SAP CRM
Collaborate with cross-functional teams to ensure seamless integration of CRM with other SAP modules
Conduct system testing, troubleshooting, and performance optimization
Mentor junior team members and provide knowledge transfer on SAP CRM best practices

Must have skills:

SAP CRM Sales
SAP CRM Service
SAP CRM Contract Management
SAP ServiceNow
SAP Solution Manager
Configuration and Customization
Change Request Management
SAP S/4HANA integration
ABAP programming
SAP Fiori

Sap Customer Relationship Management Consultant