Job Description:
We are seeking an experienced SAP CRM professional with strong expertise in Services, Sales, and Contract modules. This role requires hands-on experience in both implementation and support projects, with deep knowledge of configuration, customization, and support tools. The ideal candidate will have a proven track record of delivering SAP CRM solutions and managing complex support scenarios using industry-standard tools.
Required Qualification:
- Minimum 8+ years of hands-on experience in SAP CRM
- Must have completed at least 1 implementation project and 2 support projects related to SAP CRM Sales/Service
- Strong configuration and customization knowledge on service and sales transactions
- Proven experience working with SAP ServiceNow and Solution Manager support tools
- Demonstrated experience in CR/problem ticket management and resolution processes
- Must have worked beyond end-user capacity - technical/functional expertise required
- Immediate availability or notice period of 0-15 days maximum
- Bachelor's degree in Computer Science, Information Technology, or related field
Key Responsibilities:
- Lead and participate in SAP CRM implementation projects focusing on Sales, Service, and Contract modules.
- Configure and customize SAP CRM service and sales transactions to meet business requirements
- Provide expert-level support for SAP CRM systems using ServiceNow and Solution Manager
- Manage and resolve CR (Change Request) and problem tickets following established ITIL processes
- Analyze business requirements and translate them into technical solutions within SAP CRM
- Collaborate with cross-functional teams to ensure seamless integration of CRM with other SAP modules
- Conduct system testing, troubleshooting, and performance optimization
- Mentor junior team members and provide knowledge transfer on SAP CRM best practices
Must have skills:
- SAP CRM Sales
- SAP CRM Service
- SAP CRM Contract Management
- SAP ServiceNow
- SAP Solution Manager
- Configuration and Customization
- Change Request Management
- SAP S/4HANA integration
- ABAP programming
- SAP Fiori
