Job Title: Client Success Associate

Search-friendly / alternate titles: Customer Success Associate; Client Success Manager (Entry Level); Account Coordinator

Location: [Remote]

Shift: US/UK Shift

Department: Sales / Customer Success

About Us

We are a fast-growing tech sales company focused on delivering innovative solutions to clients across the US and UK markets. Our mission is to help businesses scale through cutting-edge technology and exceptional customer experiences.

Role Overview

We are looking for a proactive and customer-focused Client Success Associate (also listed under Customer Success Associate / Junior Client Success Manager for searchability) to manage and nurture client relationships after the sale. The ideal candidate will ensure clients achieve their desired outcomes, driving satisfaction, retention, and account growth.

Key Responsibilities

Act as the primary point of contact for clients in the US and UK markets
Build and maintain strong, long-term client relationships
Ensure smooth onboarding and implementation of products/services
Understand client goals and align solutions to meet their business needs
Monitor client health, engagement, and satisfaction levels
Identify upsell and cross-sell opportunities in collaboration with the sales team
Handle client queries, issues, and escalations promptly and professionally
Coordinate with internal teams (sales, product, support) to resolve client needs
Maintain accurate records of client interactions and performance metrics
Prepare reports and provide insights on client success KPIs

Required Skills & Qualifications

Bachelor's degree in Business, Marketing, or a related field
1-3 years of experience in customer success, account management, or tech sales
Excellent verbal and written communication skills (fluency in English required)
Experience working with US/UK clients is a strong advantage
Strong interpersonal and relationship-building skills
Problem-solving mindset with attention to detail
Ability to manage multiple accounts and prioritize effectively
Familiarity with CRM tools (e.g., Salesforce, HubSpot)

Preferred Qualifications

Experience in SaaS or tech-based products/services
Understanding of sales pipelines and customer lifecycle
Exposure to international markets (US/UK)
Ability to work in night shifts or overlapping time zones

Skills: sales,crm,english,communication skills,b2b sales,itsales,techsales,zoho,hubspot crm

Customer Success Associate (US, UK)

CUSTOMER SUCCESS ASSOCIATE