Key Responsibilities:

System Configuration:
Support key operational and service-related functions across the organization,

including processing intake requests and managing procurement activities.

Administration of Salesforce/ServiceMax case management, system configuration and

daily support.

User Support
Support process improvement initiatives such as Preventive Maintenance (PM)

automation.

Conduct stock reconciliation by updating inventory data within ServiceMax.
Data Management: o Research and resolve construction file bugs, coordinating with technical teams. o Maintain accurate and updated system data in ServiceMax, including external IDs, manufacture and installation dates, Work Orders, technician assignments. o Compile, arrange, and analyze service-related data for reporting purposes.
Reporting and Analytics: o Creating and managing dashboards and reports to provide insights into business goals and performance. o Prepare statistical and operational reports. o Communicate and coordinate with internal teams and external partners to ensure seamless service delivery.
Solution Development/Enhancements o Engage with ServiceMax developers to manage enhancement backlogs and enhancements o Own and prioritize the product backlog, translating business requirements into actionable user stories and acceptance criteria for the development team.
Platform Maintenance and Upgrades: o Performing routine maintenance, applying system upgrades, and staying current with new Salesforce releases.
Documentation and training: o Create technical documentation and provide training to end-users and administrators.
Testing and quality assurance: o Coordinate User Acceptance Testing (UAT) to ensure features meet business expectations before change management and release.
Continuous improvement: o Monitor system performance, gather user feedback, and identify opportunities for enhancement and optimization

Delivery Lead IT - ServiceMax (Salesforce/ServiceMax Administrator/Product Owner)