Key Responsibilities:
- System Configuration:
- Support key operational and service-related functions across the organization,
including processing intake requests and managing procurement activities.
- Administration of Salesforce/ServiceMax case management, system configuration and
daily support.
- User Support
- Support process improvement initiatives such as Preventive Maintenance (PM)
automation.
- Conduct stock reconciliation by updating inventory data within ServiceMax.
- Data Management: o Research and resolve construction file bugs, coordinating with technical teams. o Maintain accurate and updated system data in ServiceMax, including external IDs, manufacture and installation dates, Work Orders, technician assignments. o Compile, arrange, and analyze service-related data for reporting purposes.
- Reporting and Analytics: o Creating and managing dashboards and reports to provide insights into business goals and performance. o Prepare statistical and operational reports. o Communicate and coordinate with internal teams and external partners to ensure seamless service delivery.
- Solution Development/Enhancements o Engage with ServiceMax developers to manage enhancement backlogs and enhancements o Own and prioritize the product backlog, translating business requirements into actionable user stories and acceptance criteria for the development team.
- Platform Maintenance and Upgrades: o Performing routine maintenance, applying system upgrades, and staying current with new Salesforce releases.
- Documentation and training: o Create technical documentation and provide training to end-users and administrators.
- Testing and quality assurance: o Coordinate User Acceptance Testing (UAT) to ensure features meet business expectations before change management and release.
- Continuous improvement: o Monitor system performance, gather user feedback, and identify opportunities for enhancement and optimization
