About The Role

We're looking for a high-ownership E-Commerce Operations Manager to lead and optimize end-to-end operations across Quick Commerce, D2C, and Marketplace channels.

This role sits at the intersection of supply chain, technology, and customer experience — ideal for someone who can combine strong execution with data-driven decision-making in a fast-scaling environment. You will play a key role in ensuring operational excellence, inventory efficiency, and seamless order fulfillment across all channels.

What You'll Own

Multi-Channel Operations Excellence

Drive end-to-end operations across Quick Commerce (Zepto, Blinkit, Instamart), D2C (Shopify/App), and marketplaces (Amazon, Flipkart, Myntra, etc.)
Ensure high service levels through strong control on fill rates, OTIF, dispatch timelines, and customer experience metrics
Identify and solve operational bottlenecks across the order lifecycle

Inventory & Supply Chain Optimization

Own inventory planning across warehouses, dark stores, and marketplace FCs
Build efficient replenishment strategies using demand forecasting and sales velocity
Minimize stockouts and overstock through smart allocation and inter-channel balancing

Order Fulfillment & Logistics

Oversee order processing, dispatch, and last-mile delivery via logistics partners
Optimize SLA adherence, reduce RTOs, and improve delivery success rates
Manage reverse logistics, returns classification, and inventory reintegration

Marketplace & Platform Management

Manage marketplace operations including listings, FBA/FBF inventory, and account health
Drive operational compliance across platforms (labeling, packaging, QC norms)
Resolve claims, chargebacks, and reconciliation issues with platform partners

Vendor & Stakeholder Management

Collaborate with vendors for procurement, PO planning, and supply continuity
Maintain strong coordination with warehouse, finance, and customer support teams
Drive vendor performance through structured tracking and accountability

Financial & Compliance Control

Ensure accurate reconciliation across orders, payments, and vendor invoices
Maintain GST compliance, documentation accuracy, and audit readiness
Partner with finance on payment cycles, cost tracking, and reporting

What We're Looking For

3–6+ years of experience in E-commerce operations, supply chain, or fulfillment
Strong exposure to D2C, Quick Commerce, and/or marketplace ecosystems
Hands-on experience with Shopify, Amazon Seller Central, Flipkart Seller Hub, or similar tools
Solid understanding of inventory management, logistics, and reconciliation processes
Highly analytical with a problem-solving mindset and bias for action
Ability to thrive in fast-paced, high-growth environments