Job Description

GCS Control Management (Specialized OR): The objective of the GCS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

GCS Control Management Specialized Operational Risk (OR) is looking for a Sr. Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

Summary of Responsibilities:

RPR Dashboard Ownership
Own the end-to-end RPR dashboard lifecycle (data ingestion → Python transformation → Tableau visualization → QC → publishing)
Develop and maintain Tableau dashboards (SLT/SLT-1 roll-ups, metric views, executive summaries)
Manage monthly refresh cycles ensuring timely, accurate delivery
Data Automation
Build and enhance Python-based data pipelines for transformation, mapping, and aggregation
Drive automation and scalability by reducing manual processes
Data Integrity, QC & Governance
Ensure end-to-end data accuracy across all layers
Lead QC, validation, and defect resolution cycles
Ensure adherence to publishing and governance processes (e.g., RFC, controlled deployments)
Risk Performance & Business Insights
Interpret RPR metrics across Operational and Compliance pillars
Identify risk trends, emerging issues, and key drivers
Translate outputs into actionable business insights and risk narratives
Executive Storytelling
Develop clear, insight-driven summaries for leadership
Highlight early warning indicators and areas of concern
Support decision-making through data-backed narratives
Stakeholder Collaboration
Partner with SMEs, metric owners, and Control Management teams
Validate data inputs and align outputs with business and risk context
Drive consistency and best practices across reporting

Qualifications

Required Qualifications:

Minimum 5 to 7 years of experience in Data Analytics, Automation and Dashboard storytelling and / or operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities
Project management, communication, and interpersonal skills
Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Technical Skills (Required):

Tableau Desktop, Tableau Prep
Advanced Microsoft Excel skills
Hands on exposure to programming languages like Python

Functional Skills:

Self-Starter and work with a sense of ownership
Strong business acumen with ability to interpret risk performance
Ability to connect data insights to operational and compliance risk impacts
Strong analytical and problem-solving skills
High attention to detail and ownership mindset in QC-driven environments
Effective stakeholder management and communication

Preferred Qualifications

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:

Risk reporting frameworks / KRIs / dashboards (e.g., RPR)
Translating analytics into executive-level insights

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Senior Analyst - Control Management