Servicenow, change management, Dns, Problem Management, DHCP, Vpn, Incident Management, Itil Processes, SCCM, Hardware Troubleshooting, Remote Desktop, Active Directory, Remedy, Ms Office Suite, AnyDesk, Jira Service Desk, Mac OS troubleshooting, Teamviewer

Remote Support, Equipment and hardware support, Remote software installation, IT applications advice

Technical Support, Ticket Management Systems, Problem Solving Skills, Engineering

Network Troubleshooting, Fiber Optic Troubleshooting, Mobile Device Management solutions, LAN WAN Support, Customer Support, Remote Desktop tools, Ticket Management Systems

O365, Windows Server, Citrix, ITSM tools, Service Desk, Troubleshooting, Jira Service Desk, Active Directory, Microsoft Windows, VPN Troubleshooting, Mobile Operating Systems

Itil Framework, Customer Service, Technical Support, front office, Senior Analyst, Troubleshooting