ticketing software , technical support, Customer Support

Monitoring Tools, Service Request Management, Client network management, Technical support

O365, Vpn, Remote Desktop, Windows Operating Systems, Technical Support, Active Directory

Itil Framework, Customer Service, Technical Support, front office, Senior Analyst, Troubleshooting

Server Technologies, Service Now, Cisco, Windows 10, Anti-Virus security practices, ITIL practices, workstation hardware and peripheral devices, 24x7 Network monitoring, technical PC support and analysis, Active Directory user account administration, Avaya, MS Office365, Microsoft O365 Administration

Qc Tool, Technical Helpdesk, "Service Desk", "Technical Support", "Call Audit", "Call Monitoring", Rca, Root Cause Analysis