Group Company: HDFC Bank Limited

Designation: Retail Credit-Televerification-BL (233_1051_100174)

Office Location: Golden Times - Vidhyadharnagar Jaipur (Branch)

Position description:

Retail Credit-Televerification-BL

Primary Responsibilities:

This role is a part of CCPA Site Delivery Team.
The incumbent will be responsible for Tele verification of the processing files and verifying the data written in the documents provided by the customer.
The role is important for verification of customer data.

Additional Responsibilities:

Connect with the customer over telephone for verification of the data over the call and the data provided in the documents.
Highlighting the disconnect between the data over the telephone and in the data provided in the documents,
Analyze the TVR audit data and prevent for any fraudulent activity that might occur due to TVR processing.
Should have good communication skills to interact with the customer and fetch the information.
Should be well spoken in regional language to connect with customer easily and overcome communication gap.
Storing the information about completed work in designated locations and format to analyze the processed information.
Dealing with sensitive & private information of numerous customers securely and with confidentiality.
Following security and regulation policies of the organization and operating within the provided guidelines
Process the information within defined time by maintain quality parameters and coordinating with support teams to meet service level agreements.

Required work experience

Required Knowledge:

1.Domain Knowledge of Banking/Mortgage

2.Well-spoken in regional languages

Required Skills:

1.Oratory Skills

2.Listening skills

3.Eye for Detail, Confidentiality

4.Customer Service

5.Social intelligence Strong Interpersonal and communication skills

6.Inclusiveness

7..Good communication skills

Specific requirements

Retail Credit-Televerification-BL - Jaipur