JOB DESCRIPTION

Powering the world's payments ecosystem

ACI powers the payments ecosystem - globally, and you power ACI. You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Senior Program Managerin Pune, you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem!

Job Summary

The Senior Program Manager leads large, complex, cross-functional programs that span across ACI functions, driving strategic business outcomes through effective program execution. This role is responsible for managing end-to-end program delivery-from planning through implementation-while aligning business objectives with technology solutions.

The individual will operate in a highly dynamic environment, managing multiple initiatives concurrently, collaborating across global teams, and driving execution at scale. This role requires strong leadership presence, the ability to build trusted relationships, and a proactive, results-driven mindset to ensure successful program outcomes.

Key Responsibilities

Lead one or more large, complex, cross-functional programs spanning multiple functions, geographies, and stakeholders
Act as the single point of ownership and accountability for program outcomes-scope, timelines, budget, and quality
Develop and manage integrated program plans, including milestones, dependencies, risks, and resource allocation
Drive program execution with urgency and ownership, ensuring alignment and progress across 10+ global teams where required
Identify, track, and proactively mitigate program-level risks and issues, ensuring timely escalation and resolution
Partner with business leaders to translate strategic objectives into actionable program roadmaps and deliverables
Facilitate cross-functional collaboration at scale, enabling alignment across diverse teams and stakeholders
Lead governance, reporting, and executive communication, including dashboards, risk registers, and program updates
Drive decision-making and stakeholder alignment, especially in ambiguous or high-risk scenarios
Mentor and guide project managers and junior members on best practices and program methodologies
Promote a culture of accountability, collaboration, and continuous improvement across programs

Success Profile (Critical Hiring Criteria)

Ability to drive results and own outcomes end-to-end
Strong collaboration at scale across global, matrixed teams
High degree of proactiveness, tenacity, and execution discipline
Demonstrated leadership presence and ability to influence without authority
Proven capability to build relationships and trust quickly to deliver outcomes

Required Qualifications & Experience

Bachelor's degree (or equivalent experience)
5+ years of program management experience managing complex, transformational programs

10-15 years of project/program management experience in complex environments
Strong experience managing multi-project programs with global scope and cross-functional teams
Solid understanding of Agile methodologies, with experience in hybrid Agile/Waterfall environments
Proven track record of managing large-scale initiatives with multiple stakeholders and dependencies

Preferred Qualifications

PMP or equivalent certification (or working towards)
Experience in IT infrastructure, operations, risk/compliance, or enterprise transformation programs
Strong stakeholder management experience, including C-level engagement
Proficiency in program management tools (e.g., MS Project)
Experience in managing global teams and distributed delivery models

Key Competencies

Driving Results - Demonstrates ownership and delivers outcomes despite ambiguity
Collaboration - Builds alignment across diverse, global teams
Courage & Accountability - Takes initiative and drives difficult decisions
Customer & Stakeholder Focus - Aligns programs to business value
Innovation Mindset - Identifies and implements better ways of working

Work Environment

Global role with collaboration across US, Europe, and India teams
Flexibility to work in overlapping time zones with global stakeholders occasional extended hours/weekend work may be required
Opportunity for international exposure and collaboration (e.g., onboarding/training with global teams)

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem To learn more about ACI Worldwide, visit our web site at

#LI-AP

Sr Program Manager