Ability to operate independently, manage multiple priorities, and act as a trusted point of coordination and content authority.Community Content Ownership

Own the Freight Forwarding Operations community content within CAPMAP, acting as the central point of coordination and quality control.
Ensure all locations, capabilities, and services are maintained in line with approved global standards and definitions.
Translate governance rules (Single Source of Truth, ownership, interfaces) into practical content standards for regions.

2. Data Quality, Completeness & Lifecycle Management

Track and monitor regional progress on CAPMAP data completeness, accuracy, and adoption using structured trackers and dashboards.
Perform regular data health checks, including:
- Completeness vs. required attributes
- Duplicate or overlapping entries
- Inconsistent naming, categorization, or capability tagging
- Obsolete or inactive locations/services
Execute controlled system clean-ups, ensuring auditability and alignment with governance decisions.

3. Community Engagement & Follow-Up

Actively engage regional contributors and data owners to:
Function as a community moderator:
- Answer questions on how CAPMAP should be used
- Escalate recurring issues or ambiguities to governance forums
Reinforce accountability by tracking who owns what and following through to closure.

4. Standards, Blueprints & Replicability

Support the design, refinement, and documentation of:
- Location models
- Building Blocks and Solution Blueprints
- Service taxonomies
Ensure the Freight Forwarding Operations community provides a scalable structural foundation that can be:
- Extended with increased domain-specific detail for Air Freight, Ocean Freight, and Value Added Services, and
- Replicated across other DP World capability communities, such as Contract Logistics, Market Access, Parks & Economic Zones, and Ports & Terminals.
Highlight where regional exceptions challenge global standards and propose structured resolutions.

5. Stakeholder Collaboration & Decision Support

Work closely with Global, Regional, and Functional stakeholders across:
- Operations and OpsX
- IT / Data teams
- Commercial and marketing
- Finance and Legal
Prepare clear summaries, issue logs, and decision trackers to support governance discussions.
Provide structured insights into:
- Adoption gaps
- Data quality risks

Readiness of CAPMAP to support downstream systems and reporting

Senior Associate - Forwarding Operations - Global Service Centre