Overview

Being in a Service Desk analyst will get a mass knowledge in multiple application.

There are chances of basic knowledge learning curve in the desired application we wish for.

Responsibilities

FLR and FCR are the main key responsibilities where the % of the ticket resolved should be hign

Average Speed of Answer and abandon calls should be reduced.

CSAT should be high

Overall supportive and a key player for the team.

Communication skills needs to be great

Technical knowledge for Service Desk is mandatory

Qualifications

Qualification:

Should be a Degree holder (Graduate)
2+ years of Experience in Technical/Service Desk
Knowledge required on Active Directory, SNOW, Azure, Bitlocker, Basic computer troubleshooting skills and Excellent communication skills

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of :16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

IT Technical Support Analyst

IT Technical Support Analyst