1. Pre-Sales Management:

Oversee call center operations to ensure prompt and effective lead qualification.
Develop and monitor scripts, lead management systems, and follow-up strategies to improve lead conversion rates.
Track and analyze call center metrics and optimize processes for better performance.

2. Lead Generation & Digital Campaigns:

Provide strategic inputs for digital marketing campaigns, including ad placements, creative messaging, and audience targeting to drive high-quality leads.
Work closely with the marketing team to monitor campaign performance and make real-time optimizations.

3. On-Ground Activation & BTL Strategies:

Plan, execute, and monitor BTL (Below-The-Line) marketing activities to increase brand visibility and generate leads.
Identify and implement corporate activations and partnerships for targeted outreach to potential customers.

4. Customer Engagement & Deal Closure:

Assist sales teams by interacting with potential customers to understand their requirements and provide tailored solutions.
Build and maintain strong relationships with key customers to facilitate smooth deal closures.

5. Lead Management Systems & Process Compliance:

Ensure the effective use of lead management systems such as D4U.
Monitor lead tagging and capture accurate feedback in the system to track the customer journey and improve conversion rates.

6. Team Leadership & Performance Management:

Lead, mentor, and motivate the direct sales and pre-sales teams to meet performance objectives.
Set individual and team targets, track progress, and provide regular feedback for performance improvement.

7. Market Intelligence & Strategy:

Monitor competitor activities, market trends, and customer preferences to identify new sales opportunities.
Provide insights to the management team for refining product offerings and sales strategies.

8. Reporting & Analysis:

Prepare regular reports on lead generation, campaign effectiveness, sales performance, and customer feedback.
Analyze data to identify patterns and make informed decisions to improve overall sales effectiveness.

Desired Candidate Profile:

Minimum 8 to 10 years of experience in end to end call center operations and pre sales.
Must have experience in Real Estate/Banking/Financial Services or Insurance industries.

AGM / DGM / GM - Real Estate Sales

Senior Manager/AGM- Direct Sales Regional Lead