Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP SuccessFactors Performance & Goals

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure smooth system operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining the reliability and performance of critical applications that support business functions.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
Document findings and solutions clearly to support knowledge sharing and future reference.
Assist in the continuous improvement of support processes and tools to enhance service delivery.
Provide guidance and support to junior team members to foster their professional growth.
To support day to day incidents, Reporting, Weekly status calls, Delta updates

Professional & Technical Skills:

Must To Have Skills: Proficiency in SAP Succession certified/EC
Has at least 1 implementation and support experience
AMS experience will be added advantage
Addition module experience like SF EC, Comp or RCM
Strong analytical and problem-solving abilities related to application support.
Experience with system monitoring and incident management tools.
Ability to interpret technical documentation and communicate effectively with stakeholders.
Familiarity with business process workflows and their impact on software performance.

Additional Information:

The candidate should have minimum 3 years of experience in SAP SuccessFactors Performance & Goals.
This position is based at our Bengaluru office.
A 15 years full time education is required.
As per the skill certification is mandatory

, 15 years full time education