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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

COE - Strategy & Operations Lead

Role Description

Salesforce Professional Services is building a centralized CoE to standardize how deals are scoped, estimated, and delivered globally.

This role is responsible for running the CoE as a measurable, high-performing system.

You Will Ensure

The CoE roadmap is executed

The field is adopting the model

The impact of the CoE is clearly measured and visible

You are not building the model or tools—you are ensuring they are used, tracked, and continuously improved at scale.

What You Will Do - Core Responsibilities

Own COE Program Management, Performance & Reporting

Build And Manage Dashboards To Track

Adoption of CoE standards

Usage of tools and agents

Deal cycle time improvements

Margin and quality impact

Provide clear, regular reporting to leadership

Measure Field Penetration

Track how widely CoE standards and tools are used across:

Regions (AMER, EMEA, APAC)

P&Ls

Product lines

Identify gaps in adoption

Drive actions to improve penetration

Run the CoE Operating Model

Manage the CoE roadmap and priorities

Track execution across all CoE initiatives

Ensure Alignment Between

Standards

Tools

Field adoption

Manage Knowledge Lifecycle

Ensure Playbooks, Templates, And Standards Are

Up to date

Easy to find

Used by the field

Turn delivery learnings into updated standards

Capture and Drive Continuous Improvement

Collect feedback from the field and delivery teams

Identify patterns and recurring issues

Feed Insights Back Into

Standards (Global Standardization Lead)

Tools (Global Tools Lead)

Support Deal Flow & Operations

Ensure CoE processes do not slow down deals

Monitor where governance or tools create friction

Fix bottlenecks quickly

Cross-Functional Collaboration

You will act as the central coordination point across peer organizations, ensuring alignment through data and visibility:

GDC (Global Delivery Centers)

Standardize reporting and ensure delivery data is consistent and usable for global tracking and insights with help of remote GDC team

Practices

Track adoption of CoE standards across product and industry practices and highlight gaps or inconsistencies

Delivery Innovation

Measure impact of new tools and accelerators; provide data-driven feedback on what is working vs not

Governance

Align on reporting of compliance, approvals, and risk trends; ensure governance effectiveness is measurable

Drive alignment through transparency, data, and accountability—not authority

What Success Looks Like

Clear visibility into CoE adoption across all regions and P&Ls

High usage of tools and standards by the field

Measurable Improvements In

Deal velocity

Estimation accuracy

Margin predictability

Fast identification and resolution of adoption gaps

Minimum Requirements (Simplified)

12–15+ years in operations, PMO, consulting, or services leadership

Strong Experience With

Reporting and analytics (Tableau, dashboards)

Program management at global scale

Ability to translate data into clear business insights

Experience working with global teams (including GDC)

Strong coordination and stakeholder management skills

What Kind of Person Succeeds Here

Obsessed with data, clarity, and outcomes

Strong operator who drives execution

Can identify problems quickly and act on them and escalate as needed

Keeps teams aligned without creating bureaucracy

Focuses on adoption and real impact, not just process

A Day in the Life

A typical day starts with reviewing dashboards ( after putting one in place) to understand where CoE standards and tools are being used—and where they are not. You follow up on gaps in specific regions or teams, work with stakeholders to resolve adoption issues, and ensure ongoing initiatives are on track. You spend time turning data into clear insights for leadership, while also collecting feedback from the field to improve how the CoE operates. Your focus is always on one question: is the CoE actually making the field faster, better, and more consistent

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Solution COE - Strategy & Operations Senior Director

Solution COE - Strategy & Operations Senior Director