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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
COE - Strategy & Operations Lead
Role Description
Salesforce Professional Services is building a centralized CoE to standardize how deals are scoped, estimated, and delivered globally.
This role is responsible for running the CoE as a measurable, high-performing system.
You Will Ensure
The CoE roadmap is executed
The field is adopting the model
The impact of the CoE is clearly measured and visible
You are not building the model or tools—you are ensuring they are used, tracked, and continuously improved at scale.
What You Will Do - Core Responsibilities
- Own COE Program Management, Performance & Reporting
Build And Manage Dashboards To Track
Adoption of CoE standards
Usage of tools and agents
Deal cycle time improvements
Margin and quality impact
Provide clear, regular reporting to leadership
- Measure Field Penetration
Track how widely CoE standards and tools are used across:
Regions (AMER, EMEA, APAC)
P&Ls
Product lines
Identify gaps in adoption
Drive actions to improve penetration
- Run the CoE Operating Model
Manage the CoE roadmap and priorities
Track execution across all CoE initiatives
Ensure Alignment Between
Standards
Tools
Field adoption
- Manage Knowledge Lifecycle
Ensure Playbooks, Templates, And Standards Are
Up to date
Easy to find
Used by the field
Turn delivery learnings into updated standards
- Capture and Drive Continuous Improvement
Collect feedback from the field and delivery teams
Identify patterns and recurring issues
Feed Insights Back Into
Standards (Global Standardization Lead)
Tools (Global Tools Lead)
- Support Deal Flow & Operations
Ensure CoE processes do not slow down deals
Monitor where governance or tools create friction
Fix bottlenecks quickly
Cross-Functional Collaboration
You will act as the central coordination point across peer organizations, ensuring alignment through data and visibility:
GDC (Global Delivery Centers)
Standardize reporting and ensure delivery data is consistent and usable for global tracking and insights with help of remote GDC team
Practices
Track adoption of CoE standards across product and industry practices and highlight gaps or inconsistencies
Delivery Innovation
Measure impact of new tools and accelerators; provide data-driven feedback on what is working vs not
Governance
Align on reporting of compliance, approvals, and risk trends; ensure governance effectiveness is measurable
Drive alignment through transparency, data, and accountability—not authority
What Success Looks Like
Clear visibility into CoE adoption across all regions and P&Ls
High usage of tools and standards by the field
Measurable Improvements In
Deal velocity
Estimation accuracy
Margin predictability
Fast identification and resolution of adoption gaps
Minimum Requirements (Simplified)
12–15+ years in operations, PMO, consulting, or services leadership
Strong Experience With
Reporting and analytics (Tableau, dashboards)
Program management at global scale
Ability to translate data into clear business insights
Experience working with global teams (including GDC)
Strong coordination and stakeholder management skills
What Kind of Person Succeeds Here
Obsessed with data, clarity, and outcomes
Strong operator who drives execution
Can identify problems quickly and act on them and escalate as needed
Keeps teams aligned without creating bureaucracy
Focuses on adoption and real impact, not just process
A Day in the Life
A typical day starts with reviewing dashboards ( after putting one in place) to understand where CoE standards and tools are being used—and where they are not. You follow up on gaps in specific regions or teams, work with stakeholders to resolve adoption issues, and ensure ongoing initiatives are on track. You spend time turning data into clear insights for leadership, while also collecting feedback from the field to improve how the CoE operates. Your focus is always on one question: is the CoE actually making the field faster, better, and more consistent
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best, and our AI agents accelerate your impact so you can
do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
