Senior Executive / Executive / Assistant Manager – Cash Operations

Department: Retail

Location: Gurgaon

Reports To: Store Manager / Shop Head

Job Summary

We are seeking a detail-oriented professional for Cash Operations to manage billing, transactions, and cashier functions while ensuring a high standard of customer service. The role involves handling cash flow, maintaining records, and ensuring compliance with SOPs in a retail environment.

Key ResponsibilitiesCash Handling & Transactions

Manage cash register operations, billing, and transactions
Accept payments (cash, card, digital) and ensure billing accuracy
Process refunds, exchanges, and resolve customer complaints
Follow store procedures for coupons, vouchers, and gift cards

Cash Management & Compliance

Maintain and secure cash, petty cash, and cash equivalents
Balance cash registers and manage cashier banks
Monitor and report cash variances as per SOPs
Conduct periodic audits and ensure compliance with policies

Reporting & Documentation

Generate daily/periodic reports for sales (cash, credit, debit)
Maintain records, files, and transaction documentation
Perform period-end closing procedures

Customer Service & Store Operations

Deliver excellent customer service at the billing counter
Maintain a clean and organized workspace
Support retail floor operations as needed
Ensure smooth customer interaction and engagement

Key Skills

Cash Handling & Billing Operations
Retail Operations & POS Systems
Advanced MS Excel & Reporting
Attention to Detail & Accuracy
Customer Service & Communication
Problem Solving & Complaint Handling

Qualifications & Experience

Bachelor's / Master's degree in Commerce
Experience in retail / hospitality / luxury retail preferred
Proficiency in POS systems, scanners, and billing software
Strong knowledge of cash management and reporting

Skills: exchange,store updates for offers,cash management,refunds,cash handling,customer service,billing process,complaints resolve

Cashier (Retail Luxury Brand) - Gurgaon