Senior Executive / Executive / Assistant Manager – Cash Operations
Department: Retail
Location: Gurgaon
Reports To: Store Manager / Shop Head
Job Summary
We are seeking a detail-oriented professional for Cash Operations to manage billing, transactions, and cashier functions while ensuring a high standard of customer service. The role involves handling cash flow, maintaining records, and ensuring compliance with SOPs in a retail environment.
Key ResponsibilitiesCash Handling & Transactions
- Manage cash register operations, billing, and transactions
- Accept payments (cash, card, digital) and ensure billing accuracy
- Process refunds, exchanges, and resolve customer complaints
- Follow store procedures for coupons, vouchers, and gift cards
Cash Management & Compliance
- Maintain and secure cash, petty cash, and cash equivalents
- Balance cash registers and manage cashier banks
- Monitor and report cash variances as per SOPs
- Conduct periodic audits and ensure compliance with policies
Reporting & Documentation
- Generate daily/periodic reports for sales (cash, credit, debit)
- Maintain records, files, and transaction documentation
- Perform period-end closing procedures
Customer Service & Store Operations
- Deliver excellent customer service at the billing counter
- Maintain a clean and organized workspace
- Support retail floor operations as needed
- Ensure smooth customer interaction and engagement
Key Skills
- Cash Handling & Billing Operations
- Retail Operations & POS Systems
- Advanced MS Excel & Reporting
- Attention to Detail & Accuracy
- Customer Service & Communication
- Problem Solving & Complaint Handling
Qualifications & Experience
- Bachelor's / Master's degree in Commerce
- Experience in retail / hospitality / luxury retail preferred
- Proficiency in POS systems, scanners, and billing software
- Strong knowledge of cash management and reporting
Skills: exchange,store updates for offers,cash management,refunds,cash handling,customer service,billing process,complaints resolve
