customer service, international voice calling, Interpersonal Skills, communication

refunds , returns , Servicenow, Jira, Service Cloud, Salesforce, ticket handling, Customer Service Operations, workflow tools, training-quality datasets, operational data, zendesk, knowledge base management, Email Support, Freshdesk

Windows operating environment, Customer service, Ticketing procedures, Troubleshooting, Problem resolution

Mq, Slas, Flows, Jms, REST, Agile, Scrum, File, Email, Activities, Report Definitions, Pega Customer Service CS framework, Data Pages, Pega 7.x 8.x, Pega Certified Senior System Architect CSSA, Declarative Rules, decision rules, Screen Flows, Pega Certified System Architect CSA, Pega application development, Pega Constellation applications, background processing, case management concepts

Ms Office Applications, Receivables follow-up, Customer handling abilities, Issue resolution, Stock handling, Coordination Skills, Invoicing, Basic system handling

Team Lead, customer service, Supervisory

Customer Support, Customer Service Management, Problem-solving, Attention To Detail

Healthcare Customer Service