Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Enterprise Network Operations

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain service reliability and efficiency throughout the day.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of incidents and minimize system downtime.
Document and communicate findings and solutions clearly to support knowledge sharing within the team.
Assist in the continuous improvement of support processes and tools to enhance operational efficiency.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Enterprise Network Operations.
Strong understanding of network infrastructure, protocols, and troubleshooting methodologies.
Experience with monitoring tools and incident management systems to track and resolve issues effectively.
Ability to analyze logs and system data to diagnose and resolve complex technical problems.
Familiarity with cloud environments and their impact on network operations.
Excellent problem-solving skills with a focus on maintaining high availability and performance of business-critical applications.

Additional Information:

The candidate should have minimum 3 years of experience in Enterprise Network Operations.
This position is based at our Bengaluru office.
A 15 years full time education is required.

, 15 years full time education