Microland is looking for a Presales Leader with a strong AI and solutions mindset to drive strategic transformation opportunities across enterprise operations, infrastructure, automation, and intelligent service delivery.

About the Role

This role will focus on helping customers modernize operational models using AI-led capabilities across observability, automation, analytics, service operations, and enterprise support environments. The individual will lead solutioning for strategic pursuits, shape differentiated transformation narratives, and work closely with sales, delivery, engineering, and platform teams to build scalable, outcome-driven customer solutions. The ideal candidate combines strong AI-led consulting and enterprise solutioning capability with practical understanding of infrastructure operations and managed services environments.

Responsibilities

Lead AI-centric solutioning and transformation discussions for strategic enterprise pursuits across infrastructure, operations, automation, and managed services.
Shape differentiated solutions around:
GenAI-assisted operations
Intelligent automation
AIOps and operational analytics
AI-assisted service delivery
Observability-led transformation
Autonomous and proactive operations models
Engage with enterprise customers to identify operational pain points and define transformation roadmaps aligned to measurable business outcomes.
Build compelling value narratives around operational resilience, productivity improvement, automation adoption, service transformation, and operational efficiency.
Partner with sales, delivery, platform engineering, and transformation teams to create scalable solution constructs and customer strategies.
Conduct customer workshops, discovery sessions, executive presentations, and solution defense discussions.
Define measurable success metrics such as:
MTTR reduction
Alert noise reduction
Productivity improvement
Ticket deflection
Automation uplift
Operational efficiency gains
Create reusable solution assets, value frameworks, demos, and transformation playbooks to improve pursuit effectiveness and scalability.
Provide market and customer feedback to internal engineering and transformation teams to strengthen solution differentiation and adoption.

What Success Looks Like

Increased wins in AI-led transformation and managed services pursuits.
Strong customer adoption of intelligent operations and automation-led solutions.
Faster conversion of opportunities through differentiated solutioning and business value articulation.
Creation of scalable and repeatable AI-led transformation frameworks across accounts.
Improved positioning of Microland as a modern AI-led operations and transformation partner.

Qualifications

12–18 years of experience in presales, enterprise solutioning, transformation consulting, or strategic technology advisory roles.

Required Skills

Strong understanding of:
GenAI and enterprise AI use cases
Intelligent operations and AIOps
Automation and orchestration
Observability and operational analytics
AI-assisted support and service operations
Strong solutioning and storytelling capability with the ability to connect technology initiatives to measurable business outcomes.
Experience shaping large transformation pursuits and engaging senior enterprise stakeholders.
Strong customer-facing communication and executive presentation skills.
Ability to work across sales, delivery, operations, and engineering teams.

Preferred Skills

Exposure to platforms/tools such as ServiceNow, Microsoft Copilot, Dynatrace, Datadog, Splunk, automation/orchestration platforms, or enterprise AI ecosystems.
Experience in AI transformation, observability modernization, automation consulting, or digital operations programs.
Understanding of enterprise operating model transformation and AI adoption challenges.

Presales Director