ticketing systems , Excel, Documentation, Tracking, Reporting, Stakeholder Management, Field Services Support, Administrative activities, Service requests scheduling, Coordinating field operations, Administration Coordination, Communication

Process Documentation, operational dashboards, metrics tracking, Reporting, KPI reporting

Servicenow, Major Incident Management, Microsoft Office, Itil, JIRA, Incident Response, Cism, Csm, cybersecurity operations, Iso, SOC2, Pmp, Teams, Sharepoint, cybersecurity frameworks, nist, GCPM