Job Title: Field Services/Dispatch/ Operations Coordinator
Location: Akkodis Office, Bangalore
Experience Required: 5 – 7 Years
Number of Openings: 1
Work Schedule: 6:30 PM – 3:30 AM IST Night shift
Shift allowance applicable
Cab facility provided
Notice Period: Candidates available within 10 – 15 days preferred
Key Requirements:
- 5–7 years of experience in Administration, Coordination, or Field Services Support.
- Strong stakeholder management and communication skills.
- Experience in coordinating field operations, service requests, scheduling, reporting, and administrative activities.
- Ability to work in a fast-paced environment and support global teams.
- Good organizational, documentation, and tracking skills.
- Comfortable working in US shift timings
Role Overview
We are looking for a detail‑oriented Administrative Operations Coordinator to support day‑to‑day operational tracking, financial visibility, and process upkeep across the Field Services organization. This role is critical to keeping data accurate, workflows organized, and teams informed. If you're someone who enjoys keeping systems clean, numbers aligned, and nothing falling through the cracks, this role is for you.
Key Responsibilities
Client and Deal Administration
- Track active vs. inactive clients and maintain accurate client contact lists
- Monitor new deal setup progress to ensure all required steps are completed
- Track onboarding activity for new clients and internal team members
- Monitor Statements of Work (SOW) and flag upcoming expirations
Financial and Vendor Trackin
- gTrack Purchase Orders (POs) and ensure status is curren
- tMonitor invoicing activity and follow up on missing or delayed invoice
- sTrack Field Nation and Work Market costs against planned margin
- sCapture and document cost overruns, including reasons when costs exceed expectation
- sMonitor pre‑fund balances and platform wallet activit
y
Reporting and Dashboar
- dsMaintain and update financial and operational dashboards, primarily in Exc
- elEnsure leadership has current, accurate data for reviews and decision‑maki
ng
Access and Systems Managem
- entTrack and manage access requests for team members, including raising and monitoring provisioning reque
- stsTrack individual FreshService instances and related administrative activity and licens
ing
Process and Documenta
- tionTrack knowledge base and documentation updates, ensuring process documents are cur
- rentVerify that latest versions are properly stored and access
- ibleHelp keep administrative workflows documented and organized from an operations standp
oint
Skills and Exper
- ienceStrong attention to detail and comfort working with tracking spreads
- heetsExperience with financial or operational tracking is a
- plusComfortable managing multiple workstreams without losing co
- ntextClear, professional communication s
- killsFamiliarity with tools like Excel, ticketing systems, and documentation plat
- formsAbility to follow processes and also flag when something doesn't look
right
What Success Look
- s LikeData is accurate, up to date, and easy t
- o findFinancial and operational gaps are identified early, not after th
- e factTeams don't have to ask where something stands because tracking is already c
urrent
