Data Privacy, Information Security, Customer Service Agent Voice Non-Voice, KYC guidelines, Crm Systems

US healthcare insurance eligibility and benefits verification, co-pay, coinsurance, prior authorization requirements, network status, CPT-code, EMR platforms, referrals, deductibles, insurance verification and eligibility checks, Rcm, J-code, CRM

Incident Management, Problem Solving, Customer Support, ITIL Knowledge, Platform Monitoring, Analytical Reporting