Bengaluru, India | Onsite | Full-time | 3–6 Years Experience

About The Role

We are a leading global financial institution seeking an elite technical support professional to join our Executive Support team in Bengaluru. This is not a conventional IT role — it is a high-visibility, relationship-driven position where precision, discretion, and white-glove service are the standard.

As an Executive Support Engineer, you will serve as the primary point of contact for senior executives and their support staff — onsite, in real time, with an expectation of first-visit resolution. Every interaction reflects the standard of excellence our organization is known for.

What You Will Do

Deliver white-glove, first-level technical support to senior executives and eligible employees across applications, software, and hardware
Provide hands-on support for onsite and offsite events and meetings — from requirements gathering through to seamless execution
Travel within India and internationally to support executive meetings and high-priority engagements
Diagnose, troubleshoot, and resolve issues across a broad range of devices and platforms with urgency and precision
Educate end users on hardware, software, and access request processes in a consultative, approachable manner
Monitor client satisfaction, escalate wide-impact issues proactively, and ensure continuity through proper incident management
Uphold compliance with organizational frameworks, disaster recovery, and business continuity standards
Identify process improvement opportunities and contribute feedback that elevates team performance

What You Bring

3–6 years of hands-on experience in technical or executive support environments
CompTIA A+ certification (or equivalent demonstrated proficiency)
Outstanding communication skills — written, verbal, and interpersonal
Deep familiarity with Microsoft 365 suite: Outlook, Word, Excel, OneNote, PowerPoint
Experience with ServiceNow or a comparable enterprise ticketing platform
A service-first mindset with the ability to remain composed under pressure
Flexibility to work variable schedules and participate in an on-call rotation

Technical Proficiency Required

Windows 10/11

macOS
MS Teams
Webex
Active Directory
Azure
Citrix / Remote Access
SCCM
VOIP & Telephony
iPhone / iPad
Android
BYOD
Wi-Fi & Networking
Edge / Chrome / Safari / Firefox