Bengaluru, India | Onsite | Full-time | 3–6 Years Experience
About The Role
We are a leading global financial institution seeking an elite technical support professional to join our Executive Support team in Bengaluru. This is not a conventional IT role — it is a high-visibility, relationship-driven position where precision, discretion, and white-glove service are the standard.
As an Executive Support Engineer, you will serve as the primary point of contact for senior executives and their support staff — onsite, in real time, with an expectation of first-visit resolution. Every interaction reflects the standard of excellence our organization is known for.
What You Will Do
- Deliver white-glove, first-level technical support to senior executives and eligible employees across applications, software, and hardware
- Provide hands-on support for onsite and offsite events and meetings — from requirements gathering through to seamless execution
- Travel within India and internationally to support executive meetings and high-priority engagements
- Diagnose, troubleshoot, and resolve issues across a broad range of devices and platforms with urgency and precision
- Educate end users on hardware, software, and access request processes in a consultative, approachable manner
- Monitor client satisfaction, escalate wide-impact issues proactively, and ensure continuity through proper incident management
- Uphold compliance with organizational frameworks, disaster recovery, and business continuity standards
- Identify process improvement opportunities and contribute feedback that elevates team performance
What You Bring
- 3–6 years of hands-on experience in technical or executive support environments
- CompTIA A+ certification (or equivalent demonstrated proficiency)
- Outstanding communication skills — written, verbal, and interpersonal
- Deep familiarity with Microsoft 365 suite: Outlook, Word, Excel, OneNote, PowerPoint
- Experience with ServiceNow or a comparable enterprise ticketing platform
- A service-first mindset with the ability to remain composed under pressure
- Flexibility to work variable schedules and participate in an on-call rotation
Technical Proficiency Required
Windows 10/11
- macOS
- MS Teams
- Webex
- Active Directory
- Azure
- Citrix / Remote Access
- SCCM
- VOIP & Telephony
- iPhone / iPad
- Android
- BYOD
- Wi-Fi & Networking
- Edge / Chrome / Safari / Firefox
