Job Description – Customer Support Associate (Chat Process)

Location: Kolkata

Work Days: Monday – Saturday

Educational Qualification: Graduate in any discipline

Compensation:1.8 – 2.24 LPA + Performance-based incentives (uncapped!)

Reporting Team: Reports to Customer Support Manager / Operations Head

Experience:0 to 2 Years – Freshers Welcome!

Are you someone who enjoys helping people, is a great communicator, and loves solving problems in real-time

At Study Buddy, we support students studying abroad by resolving their queries, guiding them through services, and ensuring a smooth experience. We're growing fast and looking for enthusiastic Customer Support Associates to join our mission.

Key Performance Areas:

Handle customer queries via chat in a professional and timely manner
Provide accurate information and service guidance
Ensure customer satisfaction and issue resolution with empathy
Maintain chat records and CRM updates
Collaborate with internal teams to solve escalations or service gaps
Generate weekly reports on chat metrics and user concerns

What You Will Be Doing:

Interact with students and parents through a chat-based system
Understand concerns and provide effective resolutions or guidance
Maintain a courteous and helpful tone while multitasking in chat windows
Coordinate with relevant departments to resolve issues quickly
Report chat trends, FAQs, and any technical glitches to improve support

Who We Are Looking For:

A fresh graduate or up to 2 years of experience in customer service/chat support
Strong written communication – fluent in English
Patient, empathetic, and solution-oriented personality
Comfortable with CRM tools, chat platforms, and typing at a good speed
Able to work independently while being a team player.

What You Will Get:

Hands-on learning in customer interaction, support tools, and service mindset
Work with a dynamic team in a fast-paced environment
A path to move up to Team Lead roles in 6 - 12 months
Monthly bonuses, incentives, and performance shoutouts

Apply NOW (10 Open Vacancies):

Send your CV to [HIDDEN TEXT]

(cc: [HIDDEN TEXT] / [HIDDEN TEXT]) with the subject:

Customer Support Associate Application – [Your Name]

#hiring #customersupport #chatprocess #jobpost #kolkatajob #fresherswelcome #careerstart #findapro #supportrole #chatjob

Let me know if you'd like a version tailored for voice support or international clients.