Customer Support Associate

Job Description – Customer Support Associate (Chat Process)

Location: Kolkata

Work Days: Monday – Saturday

Educational Qualification: Graduate in any discipline

Compensation:1.8 – 2.24 LPA + Performance-based incentives (uncapped!)

Reporting Team: Reports to Customer Support Manager / Operations Head

Experience:0 to 2 Years – Freshers Welcome!

Are you someone who enjoys helping people, is a great communicator, and loves solving problems in real-time

At Study Buddy, we support students studying abroad by resolving their queries, guiding them through services, and ensuring a smooth experience. We're growing fast and looking for enthusiastic Customer Support Associates to join our mission.

Key Performance Areas:

• Handle customer queries via chat in a professional and timely manner
• Provide accurate information and service guidance
• Ensure customer satisfaction and issue resolution with empathy
• Maintain chat records and CRM updates
• Collaborate with internal teams to solve escalations or service gaps
• Generate weekly reports on chat metrics and user concerns
  

What You Will Be Doing:

• Interact with students and parents through a chat-based system
• Understand concerns and provide effective resolutions or guidance
• Maintain a courteous and helpful tone while multitasking in chat windows
• Coordinate with relevant departments to resolve issues quickly
• Report chat trends, FAQs, and any technical glitches to improve support

Who We Are Looking For:

• A fresh graduate or up to 2 years of experience in customer service/chat support
• Strong written communication – fluent in English
• Patient, empathetic, and solution-oriented personality
• Comfortable with CRM tools, chat platforms, and typing at a good speed
• Able to work independently while being a team player.
  

What You Will Get:

• Hands-on learning in customer interaction, support tools, and service mindset
• Work with a dynamic team in a fast-paced environment
• A path to move up to Team Lead roles in 6 - 12 months
• Monthly bonuses, incentives, and performance shoutouts

Apply NOW (10 Open Vacancies):

Send your CV to [Confidential Information]

(cc: [HIDDEN TEXT] / [HIDDEN TEXT]) with the subject:

Customer Support Associate Application – [Your Name]

#hiring #customersupport #chatprocess #jobpost #kolkatajob #fresherswelcome #careerstart #findapro #supportrole #chatjob

Let me know if you'd like a version tailored for voice support or international clients.