Job Title- Manager/ Senior Manager

Solution Line- GSM-Transitions

Position type- Full Time

Work Location- Gurgaon/Noida/Bengaluru

Working style- Hybrid

Sub ARL- 6.1/6.2

Shift Time- 8AM to 5 PM/12PM to 9PM IST

People Manager role: No

Required education and certifications critical for the role-

Graduates

Required years of experience -10-12+ years of BPO Industry experience in Operations &/or Transitions and minimum 5-7 years of work experience in Transitions

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

GENERAL DESCRIPTION OF ROLE:

We are seeking a detailed oriented Manager for our transition team. The individual will be responsible from initiation through deployment using principles of PMP/DMAIC and or Aon's implementation methodologies for work transfer from a market/function/centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party

JOB RESPONSIBILITIES:

The colleague is responsible for:

. Manage a transition from initiation through deployment using principles of PMP/DMAIC and or Aon's implementation methodologies for work transfer from a market/function/centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party

. Ensure effective transition to ongoing operations team adhering to timelines, budget, scope and per the business case.

. Responsible to establish and present technical and economic feasibility for Offshoring (Op Id, Sol Id) and making recommendations during strategic optimization initiatives.

. Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical infrastructure) to plan (financial and schedule) and must ensure strong integration across domains as well as with supporting teams.

. Contribute to process mapping exercises and documentation support.

. First escalation point for project team members who need assistance. Act as arbitrator for project team members.

. Interfaces extensively with the client and onshore business unit project and leadership teams to facilitate overall integration and to build an effective partnership.

. Build effective partnerships with business, operations, domain, program office, talent acquisition, talent development, human resources, technology, procurement, finance, real estate functional linkages.

. Participates in the Account Team for the project along with the Account Executive, IT SDM, Business SDM, and the Program Manager

. Works with the Program Manager and other members of the Account Team to provide progress updates to the client, the project team, Steering Committees, and other interested parties.

. One transitions manager may have to manage up-to 3 Offshoring/Transition projects at a time. There will typically be one transitions manager per new client implementation.

. Responsible for ensuring that all project documentation accurately reflects the status of changes and outstanding issues - maintains master Risk log.

. Update Transitions MIS, databases with detail and status of projects for Clients, BU MIS, Steering Committees, and other interested parties.

SKILLS/COMPETENCIES REQUIRED :

Virtual work experience
Prior experience of visiting and working at onshore client locations
Prior experience of dealing with Leadership- managing their expectations and delivering to challenging deadlines
Advanced skills in MS Office applications, specifically Word, Excel, and PowerPoint
Knowledge of e-mail/scheduling software applications
Proven experience in creating client ready business presentation
Formal project management qualification - PMP or Prince 2 certification - would be beneficial.
Six sigma knowledge and training. Green belt certification preferred - would be beneficial.

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

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IND Manager GSM - Strat Ops Tran