IND Manager GSM - Strat Ops Tran

Job Title- IND Manager GSM - Strat Ops Tran Business Data Analyst

Position type- Full Time

Work Location- Gurgaon/Bengaluru

Working style- Hybrid

Sub ARL- 6.1

Shift Time- 8AM to 5 PM/12PM to 9PM IST

People Manager role: No

Required education and certifications critical for the role-

Bachelor's degree in Business, Finance, Economics, Engineering, Data/Analytics or related field. Professional certifications a plus (e.g. Lean Six Sigma, CBAP, PMP, Agile/Scrum, or equivalent).

Required years of experience - 7+ years of experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

GENERAL DESCRIPTION OF ROLE:

Business Data Analyst would be responsible for supporting the design, assessment and implementation of the firm's global Target Operating Model across business units and regions. The role will focus on conducting strategic business reviews, detailed activity analysis and working with large, complex data sets to identify opportunities to improve client service, operational efficiency, control and profitability.

JOB RESPONSIBILITIES:

The colleague is responsible for:

1. Large Data Sets & Analytics:

• Extract, transform and analyze large, complex data sets from multiple sources (e.g. policy/placement systems, CRM, claims, finance, operational logs) to inform TOM decisions.
• Build and maintain robust datasets to support recurring TOM analyses (e.g. volumes, cycle times, error/rework rates, productivity, utilization).
• Clean, normalize and validate activity data, ensuring consistency of definitions and time allocation.
• Design clear visualizations, dashboards and reports (e.g. in Excel, Power BI, Tableau or similar) to represent the activity analysis data.
• Support scenario modelling (e.g. centralization, automation or offshoring) to inform TOM design.
  
  

1. Activity Analysis & Workforce Insights:

• Support detailed activity analysis across target functions to understand how time and effort are currently spent (e.g. client-facing vs. administrative, value-adding vs. non-value-adding).
• Coordinate data collection approaches (e.g. timelogging, surveys, interviews) with local teams.
• Analyze activity data to identify drivers, patterns, constraints and opportunities for simplification.
• Translate activity analysis into clear, actionable recommendations on process redesign, role clarity, offshoring/outsourcing, and workforce sizing or structure.

1. Support Business Reviews

• Assess the current performance of specific business units.
• Document organization charts, key processes and activities, value maps, pain points and interactions.
• Suggest findings, options and recommendations to improve the specific business unit.

SKILLS/COMPETENCIES REQUIRED :

• Experience as a Business Analyst (or similar) within insurance, financial services or a large, complex corporate environment.
• Strong analytical skills with proven ability to work with large data sets using tools such as Excel (advanced), SQL, and/or BI tools (Power BI, Tableau, Qlik, etc.).
• Proven ability to translate data and analysis into clear, compelling insights and recommendations.
• Strong documentation skills (process or value maps, operating procedures, presentations).
• Excellent communication and facilitation skills, comfortable working across cultures and at different levels of seniority.
• Demonstrated experience in process analysis, activity analysis, or operating model design
• Experience in insurance brokerage, underwriting, or claims operations, ideally in a global or regional context.
• Familiarity with Target Operating Model frameworks, Lean/Six Sigma, or process improvement methodologies.

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

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