Company Description

Unishala Education LLP, established in 2025, is a comprehensive education and career enablement platform dedicated to empowering students and professionals through targeted learning pathways and academic excellence. By offering industry-relevant programs and personalized support, Unishala bridges the gap between individual aspirations and professional success. Our tailored programs focus on upskilling, reskilling, and earning credentials to stay competitive in today's dynamic job market. With a commitment to accessibility and transformative education, Unishala ensures learners achieve long-term growth through expert guidance and structured support.

Role Description

This is a full-time, on-site role based in Gurugram for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing exceptional customer service by addressing inquiries, resolving customer issues, maintaining a high level of customer satisfaction, and ensuring a seamless customer experience. Other responsibilities include offering technical support and understanding customer needs to enhance their experience with our educational programs.

Qualifications

Strong Customer Support and Customer Satisfaction abilities to effectively address client needs and inquiries
Excellent Interpersonal Skills to communicate with customers in a clear, polite, and professional manner
Technical Support expertise to assist customers and troubleshoot technical issues where required
Analytical Skills to evaluate customer concerns and implement effective resolutions
Ability to work independently in a dynamic work environment and manage multiple priorities
Strong written and verbal communication skills in English
Experience in customer service, preferably in the education or edtech industry, is a plus
Bachelor's degree in Business, Communication, or a related field is preferred