Servicenow, Process Mapping, Analytical Skills, Communication Skills, designing workflows

Apis, Workflows, Jira, Integrations, Confluence, User Stories, Agile Scrum methodologies, AI-based systems, Problem-solving skills, ClickUp, Requirement gathering documentation, Microservices architecture, SaaS workflow automation, Client communication, Acceptance criteria, FRDs, BRDs

business process modeling, Documentation, project management methodologies, Guidewire PolicyCenter BA

docusign , Servicenow, Devops, Xml, Azure, Functional Design Documents, Microsoft Office Suite

Apis, Web Services, Data Modeling, Json, Sql, requirement gathering, REST, Agile, Scrum, Postman, Documentation, Stakeholder Management, system integrations

Saas, Software Implementation, Proficiency in various coding languages, Documentation proficiency, Relational Database Experience, Microsoft Office Suite, Technical support

Agile, JIRA, User Story logic, Salesforce, Requirement collection, Documentation

Agent Assist, ITIL v3 Practitioner, Data Analysis, GenAI guidelines, ITIL 4 practice-level, Predictive Intelligence, KCS v6, Virtual Agent, ServiceNow knowledge administration

Figma, Excel, Waterfall methodologies, Word, Power Point, business documentation and process mapping tools, Visio