About this role:

Wells Fargo is seeking a Systems Operations Manager

In this role, you will:

Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
Engage stakeholders and internal partners associated with the Systems Operations functional area
Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
Collaborate and consult with analysts, Information Technology personnel, or vendors
Manage mid to highly experienced analysts
Manage allocation of people and financial resources for Systems Operations
Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Leadership experience

Desired Qualifications:

Lead L2 support for banking and finance platforms ensuring stability, reliability, and compliance
Manage daytoday production support and platform operations
Drive operational excellence, automation, and platform modernization
Manage L2 support for banking and finance systems, including:
- Payments and money movement platforms
- Liquidity and cash management systems
- General Ledger, Accounting, and Finance reporting platforms
- Risk, AML, Sanctions, and Compliance applications
Ensure availability, performance, and data integrity of finance systems
Handle production incidents impacting business, regulatory, or customer outcomes
Incident & Triage Management
Lead incident triage and resolution for highseverity production issues
Coordinate with L3, engineering, vendors, and business teams
Ensure clear communication during incidents and postincident reviews

SRE & Reliability Practices

Apply SRE concepts to finance platforms:

Availability, latency, error rates
SLIs, SLOs, and error budgets
Reduce repeat incidents and operational toil

Operating Systems & Platforms

Functional knowledge of Linux and Windows environments
Support onprem, hybrid, and cloudhosted banking systems
Manage and triage workloads on OpenShift / Kubernetes
Support migration of finance applications to container platforms

ITIL / Service Management

Own and execute ITIL processes:
- Incident Management
- Problem Management
- Change Management
- Capacity & Availability Management
Ensure SLA, RTO, and RPO compliance for regulated systems

Observability & Monitoring

Monitor finance platforms using logs, metrics, and alerts
Use dashboards to track:
- System health
- Transaction failures
- Batch and cutoff processing
Drive proactive issue detection and noise reduction

Job Expectations:

Automation & Engineering Mindset
Promote automation for:
- Incident triage and recovery
- Batch monitoring and validation
- Common operational tasks
Encourage use of scripts, runbooks, and selfhealing mechanisms
Cloud & GenAI Awareness
Foundational understanding of cloud services used in finance platforms
Awareness of GenAI use cases in support:
- Knowledge and runbook retrieval
- Incident analysis and pattern detection
- Operational efficiency improvements
Apply security, privacy, and regulatory considerations
Strong support and production mindset
Clear and concise communication
Structured problemsolving approach
Experience supporting banking, Risk or finance applications

Posting End Date:

23 May 2026

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

#DNP-IND