Systems Operations Manager

About this role:

Wells Fargo is seeking a Systems Operations Manager

In this role, you will:

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Desired Qualifications:

• Lead L2 support for banking and finance platforms ensuring stability, reliability, and compliance
• Manage daytoday production support and platform operations
• Drive operational excellence, automation, and platform modernization
• Manage L2 support for banking and finance systems, including:
  • Payments and money movement platforms
  • Liquidity and cash management systems
  • General Ledger, Accounting, and Finance reporting platforms
  • Risk, AML, Sanctions, and Compliance applications
• Ensure availability, performance, and data integrity of finance systems
• Handle production incidents impacting business, regulatory, or customer outcomes

• Incident & Triage Management

• Lead incident triage and resolution for highseverity production issues
• Coordinate with L3, engineering, vendors, and business teams
• Ensure clear communication during incidents and postincident reviews

SRE & Reliability Practices

Apply SRE concepts to finance platforms:

• Availability, latency, error rates
• SLIs, SLOs, and error budgets
• Reduce repeat incidents and operational toil

Operating Systems & Platforms

• Functional knowledge of Linux and Windows environments
• Support onprem, hybrid, and cloudhosted banking systems
• Manage and triage workloads on OpenShift / Kubernetes
• Support migration of finance applications to container platforms

ITIL / Service Management

• Own and execute ITIL processes:
  • Incident Management
  • Problem Management
  • Change Management
  • Capacity & Availability Management
• Ensure SLA, RTO, and RPO compliance for regulated systems

Observability & Monitoring

• Monitor finance platforms using logs, metrics, and alerts
• Use dashboards to track:
  • System health
  • Transaction failures
  • Batch and cutoff processing
• Drive proactive issue detection and noise reduction

Job Expectations:

• Automation & Engineering Mindset

• Promote automation for:
  • Incident triage and recovery
  • Batch monitoring and validation
  • Common operational tasks
• Encourage use of scripts, runbooks, and selfhealing mechanisms

• Cloud & GenAI Awareness

• Foundational understanding of cloud services used in finance platforms
• Awareness of GenAI use cases in support:
  • Knowledge and runbook retrieval
  • Incident analysis and pattern detection
  • Operational efficiency improvements
• Apply security, privacy, and regulatory considerations
• Strong support and production mindset
• Clear and concise communication
• Structured problemsolving approach
• Experience supporting banking, Risk or finance applications

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.