Job Description

SAP Delivery Manager - Japan Geography

BGSW

Position Overview

We are seeking an experiencedSAP Delivery Managerto lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS), with a strong focus on theJapan geography. This senior leadership role requires15-18 years of experiencein managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.

The ideal candidate should bringproven experience in managing SAP engagements for Japanese customers, with strong understanding of Japan market expectations, delivery governance, stakeholder management, and cultural nuances in business engagement. Experience working withJapanese stakeholders, customer leadership teams, and offshore/onshore delivery models supporting Japanis essential.Japanese language proficiency (business communication level) will be an added advantage.

Key Responsibilities

Service Delivery Leadership

Oversee end-to-end SAP service delivery across transformational programs and AMS engagements, ensuring high-quality, predictable, and customer-centric delivery
LeadSAP delivery engagements for customers in Japan geography, ensuring alignment with regional business expectations, governance models, and service quality standards
Manage cross-functional teams across offshore, nearshore, and customer-facing delivery units to drive operational excellence
Ensure SLA/KPI adherence and proactive service management across the delivery lifecycle
Lead transformational SAP programs includingGreenfield implementations, Brownfield upgrades, selective transformation, S/4HANA migration, and hybrid landscapes
Establish robust governance and escalation mechanisms suited to Japan customer operating models

Practice & Account Management

Manage multiple SAP customer accounts with specific focus onJapan region portfolios
Drive account growth, delivery excellence, customer retention, and expansion opportunities within assigned accounts
Lead SAP Practice management initiatives including standardization, capability building, service innovation, and operational model improvements
Own cost optimization initiatives while maintaining delivery quality and customer satisfaction
Accountable forportfolio P&L management, including revenue growth, margin performance, and forecasting
Support solutioning and transition strategies for new engagements in the Japan market

Team Leadership & People Management

Lead and manage large SAP delivery teams comprising functional consultants, technical experts, architects, AMS teams, and delivery leads
Build high-performing delivery teams capable of supportingJapan customer expectations, governance discipline, and service responsiveness
Drive employee retention, performance management, competency development, and succession planning
Foster continuous learning in SAP technologies, domain expertise, customer engagement excellence, and delivery best practices
Promote automation, simplification, and operational efficiency initiatives

Client & Stakeholder Management

Serve as the primary leadership contact for complex delivery escalations and customer-critical situations
Manage senior stakeholder relationships includingJapanese customer leadership, business stakeholders, IT leadership, and executive sponsors
Demonstrate strong experience in managingJapanese stakeholder expectations, communication styles, governance rigor, and consensus-driven decision environments
Conduct governance reviews, steering committee meetings, and strategic planning sessions with customer and internal leadership
Drive value realization discussions aligned with customer business objectives
Build trusted advisor relationships with customer stakeholders

Operational Excellence & Reporting

Establish and maintain delivery governance frameworks, service management processes, quality standards, and operational best practices
Ensure disciplined reporting on delivery metrics, financial performance, risks, compliance, and transformation progress
Drive continuous improvement, simplification, and automation initiatives
Implement proactive risk identification, mitigation planning, and escalation management mechanisms
Ensure adherence to internal compliance, delivery governance, and customer contractual obligations

Required Qualifications

Experience & Expertise

15-18 years of progressive experience in SAP consulting, delivery management, and customer engagement leadership
Proven experience managingSAP delivery for Japan geography customers
Strong experience handlingJapanese customer stakeholders and regional delivery governance
Demonstrated success in managing transformational SAP programs including implementation, migration, upgrade, and AMS engagements
Extensive experience in SAP AMS service delivery and managed services operations
Strong SAP Practice management experience with multi-account delivery oversight
Demonstrated P&L ownership and portfolio management experience
Experience in global delivery models involving offshore/onshore coordination supporting Japan customers

Technical & Functional Skills

Strong expertise across SAP ecosystem includingSAP S/4HANA, ECC, SAP Cloud offerings, and integration landscapes
Broad understanding of SAP modules includingFI/CO, MM, SD, PP, QM, PM, HR/HCM
Strong knowledge of SAP implementation methodologies, AMS frameworks, transition governance, and service operations
Expertise in SLA/KPI governance, operational excellence, and delivery transformation
Exposure to automation-led service delivery and productivity improvement initiatives

Leadership & Management

Proven ability to lead large, distributed teams across geographies
Strong executive stakeholder management and client relationship leadership skills
Excellent escalation management, problem-solving, and conflict resolution capabilities
Strong business acumen with ability to manage delivery, commercials, and customer growth objectives
High cultural sensitivity and effectiveness in working with Japanese business environments

Education & Certifications

Bachelor's degree in Engineering, Computer Science, IT, or management degree with proven SAP functional exposure.
SAP certification in relevant modules preferred
PMP / Prince2 / equivalent program management certification preferred
ITIL Foundation certification preferred
Japanese language certification (JLPT) or business communication capability in Japanese will be an added advantage

Key Performance Indicators

Delivery excellence and SLA compliance
Customer satisfaction and retention
Portfolio revenue growth and profitability
Delivery predictability and governance effectiveness
Team productivity, utilization, and retention
Operational efficiency and automation-led improvements
Escalation management effectiveness
Stakeholder satisfaction, especially within Japan customer engagements

Core Competencies

SAP service delivery leadership
Japan geography delivery management
Japanese stakeholder engagement and customer governance
SAP AMS and transformation program leadership
P&L management and account growth
Operational excellence and automation
Risk management and escalation handling
Cross-cultural communication and executive relationship management

Location & Travel

This role offers flexible work arrangements with travel requirements up to25-30%, including travel toJapan for customer governance, business reviews, transition support, and strategic engagement discussions.

Qualifications

Educational qualification:

B.E./ B.Tech. , M.B.A. Preferred

Experience :

15-18 years