SAP Delivery Manager

Job Description

SAP Delivery Manager - Japan Geography

BGSW

Position Overview

We are seeking an experiencedSAP Delivery Managerto lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS), with a strong focus on theJapan geography. This senior leadership role requires15-18 years of experiencein managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.

The ideal candidate should bringproven experience in managing SAP engagements for Japanese customers, with strong understanding of Japan market expectations, delivery governance, stakeholder management, and cultural nuances in business engagement. Experience working withJapanese stakeholders, customer leadership teams, and offshore/onshore delivery models supporting Japanis essential.Japanese language proficiency (business communication level) will be an added advantage.

Key Responsibilities

Service Delivery Leadership

• Oversee end-to-end SAP service delivery across transformational programs and AMS engagements, ensuring high-quality, predictable, and customer-centric delivery

• LeadSAP delivery engagements for customers in Japan geography, ensuring alignment with regional business expectations, governance models, and service quality standards

• Manage cross-functional teams across offshore, nearshore, and customer-facing delivery units to drive operational excellence

• Ensure SLA/KPI adherence and proactive service management across the delivery lifecycle

• Lead transformational SAP programs includingGreenfield implementations, Brownfield upgrades, selective transformation, S/4HANA migration, and hybrid landscapes

• Establish robust governance and escalation mechanisms suited to Japan customer operating models

Practice & Account Management

• Manage multiple SAP customer accounts with specific focus onJapan region portfolios

• Drive account growth, delivery excellence, customer retention, and expansion opportunities within assigned accounts

• Lead SAP Practice management initiatives including standardization, capability building, service innovation, and operational model improvements

• Own cost optimization initiatives while maintaining delivery quality and customer satisfaction

• Accountable forportfolio P&L management, including revenue growth, margin performance, and forecasting

• Support solutioning and transition strategies for new engagements in the Japan market

Team Leadership & People Management

• Lead and manage large SAP delivery teams comprising functional consultants, technical experts, architects, AMS teams, and delivery leads

• Build high-performing delivery teams capable of supportingJapan customer expectations, governance discipline, and service responsiveness

• Drive employee retention, performance management, competency development, and succession planning

• Foster continuous learning in SAP technologies, domain expertise, customer engagement excellence, and delivery best practices

• Promote automation, simplification, and operational efficiency initiatives

Client & Stakeholder Management

• Serve as the primary leadership contact for complex delivery escalations and customer-critical situations

• Manage senior stakeholder relationships includingJapanese customer leadership, business stakeholders, IT leadership, and executive sponsors

• Demonstrate strong experience in managingJapanese stakeholder expectations, communication styles, governance rigor, and consensus-driven decision environments

• Conduct governance reviews, steering committee meetings, and strategic planning sessions with customer and internal leadership

• Drive value realization discussions aligned with customer business objectives

• Build trusted advisor relationships with customer stakeholders

Operational Excellence & Reporting

• Establish and maintain delivery governance frameworks, service management processes, quality standards, and operational best practices

• Ensure disciplined reporting on delivery metrics, financial performance, risks, compliance, and transformation progress

• Drive continuous improvement, simplification, and automation initiatives

• Implement proactive risk identification, mitigation planning, and escalation management mechanisms

• Ensure adherence to internal compliance, delivery governance, and customer contractual obligations

Required Qualifications

Experience & Expertise

• 15-18 years of progressive experience in SAP consulting, delivery management, and customer engagement leadership

• Proven experience managingSAP delivery for Japan geography customers

• Strong experience handlingJapanese customer stakeholders and regional delivery governance

• Demonstrated success in managing transformational SAP programs including implementation, migration, upgrade, and AMS engagements

• Extensive experience in SAP AMS service delivery and managed services operations

• Strong SAP Practice management experience with multi-account delivery oversight

• Demonstrated P&L ownership and portfolio management experience

• Experience in global delivery models involving offshore/onshore coordination supporting Japan customers

Technical & Functional Skills

• Strong expertise across SAP ecosystem includingSAP S/4HANA, ECC, SAP Cloud offerings, and integration landscapes

• Broad understanding of SAP modules includingFI/CO, MM, SD, PP, QM, PM, HR/HCM

• Strong knowledge of SAP implementation methodologies, AMS frameworks, transition governance, and service operations

• Expertise in SLA/KPI governance, operational excellence, and delivery transformation

• Exposure to automation-led service delivery and productivity improvement initiatives

Leadership & Management

• Proven ability to lead large, distributed teams across geographies

• Strong executive stakeholder management and client relationship leadership skills

• Excellent escalation management, problem-solving, and conflict resolution capabilities

• Strong business acumen with ability to manage delivery, commercials, and customer growth objectives

• High cultural sensitivity and effectiveness in working with Japanese business environments

Education & Certifications

• Bachelor's degree in Engineering, Computer Science, IT, or management degree with proven SAP functional exposure.

• SAP certification in relevant modules preferred

• PMP / Prince2 / equivalent program management certification preferred

• ITIL Foundation certification preferred

• Japanese language certification (JLPT) or business communication capability in Japanese will be an added advantage

Key Performance Indicators

• Delivery excellence and SLA compliance

• Customer satisfaction and retention

• Portfolio revenue growth and profitability

• Delivery predictability and governance effectiveness

• Team productivity, utilization, and retention

• Operational efficiency and automation-led improvements

• Escalation management effectiveness

• Stakeholder satisfaction, especially within Japan customer engagements

Core Competencies

• SAP service delivery leadership

• Japan geography delivery management

• Japanese stakeholder engagement and customer governance

• SAP AMS and transformation program leadership

• P&L management and account growth

• Operational excellence and automation

• Risk management and escalation handling

• Cross-cultural communication and executive relationship management

Location & Travel

This role offers flexible work arrangements with travel requirements up to25-30%, including travel toJapan for customer governance, business reviews, transition support, and strategic engagement discussions.

Qualifications

Educational qualification:

B.E./ B.Tech. , M.B.A. Preferred

Experience :

15-18 years