Role Overview
We are looking for a professional who can manage business systems and improve processes to support various business units. The role involves leading system-related activities, ensuring proper user training, and handling issue resolution and project execution.

The candidate will work closely with teams to gather requirements, provide technical guidance, and enhance overall efficiency. Additionally, this role includes supervising team members, assigning tasks, and ensuring all work aligns with company policies and standards. Strong leadership and collaboration skills are essential.

ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.

Job Responsibilities

Manages business processes and systems analysis across many applications to support assigned business units. Leads administration of business systems and efforts to improve the efficiency and effectiveness of business processes
Ensures appropriate design, maintenance and delivery of training to users of assigned systems
Prioritizes, directs and coordinates activities of staff to gather and document requirements, triage and resolve technical problems, and execute project duties, responsibilities and tasks. Confers with staff to provide technical advice and to resolve problems
Responsible for ensuring that business systems analysis activities are conducted in compliance with company policies, procedures, standards and guidelines
Provides supervision to assigned staff including activities such as hiring, counseling, guiding, training and delivery of disciplinary processes as required. Provides training and guidance and assigns tasks to contractors; provides performance feedback on contractors

Requirements

Business Process Analysis
Business Systems Administration
Requirements Gathering
Technical Problem Resolution
Team Leadership
Project Management
User Training Design and Delivery
Cross-functional Team Leadership
Staff Supervision

Preferred Skills

Retail Industry Experience
Vertical Industry Experience

Qualifications

Bachelor of Science degree or equivalent
8 years of experience directly related to the supported and connected business areas with an aptitude for both application systems and operational business process development
Experience in vertical or retail environment preferred
Strong leadership skills with demonstrated ability to influence and lead cross-functional teams

Benefits

Competitive salary
Strong insurance package
Extensive learning and development resources

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Manager Business Analyst