Role Overview
We are looking for a professional who can manage business systems and improve processes to support various business units. The role involves leading system-related activities, ensuring proper user training, and handling issue resolution and project execution.
The candidate will work closely with teams to gather requirements, provide technical guidance, and enhance overall efficiency. Additionally, this role includes supervising team members, assigning tasks, and ensuring all work aligns with company policies and standards. Strong leadership and collaboration skills are essential.
ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.
Job Responsibilities
- Manages business processes and systems analysis across many applications to support assigned business units. Leads administration of business systems and efforts to improve the efficiency and effectiveness of business processes
- Ensures appropriate design, maintenance and delivery of training to users of assigned systems
- Prioritizes, directs and coordinates activities of staff to gather and document requirements, triage and resolve technical problems, and execute project duties, responsibilities and tasks. Confers with staff to provide technical advice and to resolve problems
- Responsible for ensuring that business systems analysis activities are conducted in compliance with company policies, procedures, standards and guidelines
- Provides supervision to assigned staff including activities such as hiring, counseling, guiding, training and delivery of disciplinary processes as required. Provides training and guidance and assigns tasks to contractors; provides performance feedback on contractors
Requirements
- Business Process Analysis
- Business Systems Administration
- Requirements Gathering
- Technical Problem Resolution
- Team Leadership
- Project Management
- User Training Design and Delivery
- Cross-functional Team Leadership
- Staff Supervision
Preferred Skills
- Retail Industry Experience
- Vertical Industry Experience
Qualifications
- Bachelor of Science degree or equivalent
- 8 years of experience directly related to the supported and connected business areas with an aptitude for both application systems and operational business process development
- Experience in vertical or retail environment preferred
- Strong leadership skills with demonstrated ability to influence and lead cross-functional teams
Benefits
- Competitive salary
- Strong insurance package
- Extensive learning and development resources
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
