Job Description:

We are looking for professionals with hands on experience in Informatica PowerCenter PC and Informatica Intelligent Cloud Services IICS with a strong focus on production support
The ideal candidate should have experience in monitoring troubleshooting and supporting ETL integration workflows in a production environment ensuring smooth day to day operations and timely issue resolution
This role requires strong knowledge of production support processes incident management job monitoring failure analysis data issue resolution and coordination with multiple teams to maintain platform stability and business continuity

Key Responsibilities:

Provide production support for applications and data integration workflows built on Informatica PowerCenter PC and IICS
Monitor daily batch jobs workflows mappings and integration tasks to ensure smooth execution
Analyze and resolve job failures data issues workflow errors and performance related problems
Perform incident management problem management and service request handling within defined SLAs
Conduct root cause analysis RCA for recurring issues and implement preventive measures
Support data validation reconciliation and issue resolution for production data loads
Coordinate with application teams database teams infrastructure teams and business stakeholders for issue resolution
Handle production deployments job scheduling support and post deployment validation
Maintain support documentation runbooks SOPs and knowledge base articles
Work on performance tuning of workflows mappings and integration jobs
Participate in on call support shift support activities if required
Ensure adherence to support processes change management and release management guidelines

Technical Requirements:

Hands on experience in Informatica PowerCenter PC
Hands on experience in Informatica Intelligent Cloud Services IICS
Strong experience in production support application support ETL support
Good understanding of workflows mappings sessions tasks and job monitoring
Experience in troubleshooting ETL failures data load issues and performance bottlenecks
Knowledge of SQL for data validation troubleshooting and reconciliation
Exposure to Unix Linux commands for support activities
Understanding of batch support scheduling tools and job dependency handling
Experience in incident management SLA tracking RCA and problem management
Familiarity with ticketing tools such as ServiceNow Remedy JIRA or similar
Good understanding of production deployment support and release processes
Strong analytical troubleshooting and communication skills

Additional Responsibilities:

Desired Candidate Profile
2 5 years of relevant IT experience
Strong support experience in Informatica PowerCenter and IICS
Experience in handling production incidents batch support and ETL issue resolution
Good SQL and troubleshooting capabilities
Understanding of support processes SLA management and escalation handling
Ability to work in a fast paced production support environment
Good verbal and written communication skills
Educational Qualification
Bachelor s degree in Computer Science Information Technology Engineering or related discipline
Work Location
Hyderabad HYD

Preferred Skills:

Technology->Data Management - Data Integration->Informatica->Informatica - Informatica Power Center,Technology->Data on Cloud - Datastore->Cloud based Integration Platforms->Informatica Intelligent Cloud services(IICS)

Informatica PC + IICS Production Support