Job Description:
- We are looking for professionals with hands on experience in Informatica PowerCenter PC and Informatica Intelligent Cloud Services IICS with a strong focus on production support
- The ideal candidate should have experience in monitoring troubleshooting and supporting ETL integration workflows in a production environment ensuring smooth day to day operations and timely issue resolution
- This role requires strong knowledge of production support processes incident management job monitoring failure analysis data issue resolution and coordination with multiple teams to maintain platform stability and business continuity
Key Responsibilities:
- Provide production support for applications and data integration workflows built on Informatica PowerCenter PC and IICS
- Monitor daily batch jobs workflows mappings and integration tasks to ensure smooth execution
- Analyze and resolve job failures data issues workflow errors and performance related problems
- Perform incident management problem management and service request handling within defined SLAs
- Conduct root cause analysis RCA for recurring issues and implement preventive measures
- Support data validation reconciliation and issue resolution for production data loads
- Coordinate with application teams database teams infrastructure teams and business stakeholders for issue resolution
- Handle production deployments job scheduling support and post deployment validation
- Maintain support documentation runbooks SOPs and knowledge base articles
- Work on performance tuning of workflows mappings and integration jobs
- Participate in on call support shift support activities if required
- Ensure adherence to support processes change management and release management guidelines
Technical Requirements:
- Hands on experience in Informatica PowerCenter PC
- Hands on experience in Informatica Intelligent Cloud Services IICS
- Strong experience in production support application support ETL support
- Good understanding of workflows mappings sessions tasks and job monitoring
- Experience in troubleshooting ETL failures data load issues and performance bottlenecks
- Knowledge of SQL for data validation troubleshooting and reconciliation
- Exposure to Unix Linux commands for support activities
- Understanding of batch support scheduling tools and job dependency handling
- Experience in incident management SLA tracking RCA and problem management
- Familiarity with ticketing tools such as ServiceNow Remedy JIRA or similar
- Good understanding of production deployment support and release processes
- Strong analytical troubleshooting and communication skills
Additional Responsibilities:
- Desired Candidate Profile
- 2 5 years of relevant IT experience
- Strong support experience in Informatica PowerCenter and IICS
- Experience in handling production incidents batch support and ETL issue resolution
- Good SQL and troubleshooting capabilities
- Understanding of support processes SLA management and escalation handling
- Ability to work in a fast paced production support environment
- Good verbal and written communication skills
- Educational Qualification
- Bachelor s degree in Computer Science Information Technology Engineering or related discipline
- Work Location
- Hyderabad HYD
Preferred Skills:
Technology->Data Management - Data Integration->Informatica->Informatica - Informatica Power Center,Technology->Data on Cloud - Datastore->Cloud based Integration Platforms->Informatica Intelligent Cloud services(IICS)
