Inviting applications for the role of Assistant Manager - Fleet support operations (Team Lead)

As Team Lead - Fleet Support Operations, you will lead a team responsible for flight data analysis, gas turbine engine health monitoring, and asset configuration management to support GE Aviation's global airline customers. You will combine hands-on technical expertise with people leadership, ensuring high-quality service delivery, smooth operations, and continuous improvement in how we support fleets worldwide.

You will play a key role at the intersection of data, technology, and aviation, helping your team solve complex real-world problems while partnering closely with internal GE Aviation stakeholders and airline operators.

Responsibilities:

1. Team Leadership and Operations Management

Team leadership: Lead, coach, and mentor a team of analysts supporting fleet operations and flight data analysis.

Work management: Allocate work, set priorities, balance workloads, and ensure timely, high-quality delivery.

Performance & development: Conduct regular check-ins, provide feedback, support training, and build technical and domain capability in the team.

Stakeholder communication: Act as the primary point of contact for internal GE Aviation teams and relevant Genpact stakeholders for your workgroup.

Governance & reporting: Track and report key operational metrics (quality, timeliness, customer satisfaction) and drive actions for improvement.

2. Technical and Functional Responsibilities

Flight Data Analysis & Interpretation

Lead and support flight data trend interpretation and result analysis for gas turbine engines.

Guide the team in checking flight parameters, identifying anomalies, and interpreting patterns.

Ensure clear reporting of analysis results to internal GE Aviation teams and other relevant stakeholders.

Define and refine data collection and analysis processes for improved accuracy and efficiency.

Asset Management & Configuration Control

Oversee asset data and configuration management for engines and components.

Ensure accurate comparison of Service Bulletins (SBs), Airworthiness Directives (ADs), and installed parts versus basic data.

Drive adherence to configuration control requirements and documentation standards.

Data Acquisition and Systems

Supervise data acquisition and data transmission activities, including handling ACMS/ACARS data types.

Support and guide team members on FDM (Flight Data Monitoring) and MDM (Maintenance Data Management) where applicable.

Contribute to the development and improvement of data pipelines and processes to enhance reliability and throughput.

Customer & Stakeholder Support

Ensure responsive handling of customer inquiries and problem escalations, particularly from airline operators.

Champion a customer-first mindset, ensuring excellent service quality and clear communication.

Collaborate with Aftermarket Engineering Services, and reference aircraft manuals and troubleshooting procedures as needed.

Continuous Improvement & Risk Management

Demonstrate and foster critical thinking and structured analysis across the team.

Identify process gaps, recurring issues, and improvement opportunities, and lead small to medium-sized improvement initiatives.

Support standardization of best practices, documentation, and knowledge sharing.

Minimum Qualifications:

Aeronautical Engineering / bachelor's degree in engineering with a strong academic record.

Good years of experience in flight data analysis and gas turbine engine monitoring prior experience in a lead or senior analyst role is an advantage (even informal/team-mentor experience)

Strong understanding of gas turbine engines and their functions.

Experience with FDM, MDM, and handling ACMS/ACARS data.

Basic understanding of Service Bulletins, Airworthiness Directives, and historical document creation.

Preferred Skill:

Working knowledge of Microsoft Office (Excel, PowerPoint, Word) for analysis and reporting.

Exposure toAftermarket Engineering Services, aircraft manuals, and troubleshooting practices.

Proven ability to analyze and summarize large datasets, identify trends, and draw actionable insights.

Strong communication, customer service orientation, work ethic, and the ability to work both independently and in a team environment.