Assistant Manager - Fleet support operations (Team Lead)

Inviting applications for the role of Assistant Manager - Fleet support operations (Team Lead)

As Team Lead - Fleet Support Operations, you will lead a team responsible for flight data analysis, gas turbine engine health monitoring, and asset configuration management to support GE Aviation's global airline customers. You will combine hands-on technical expertise with people leadership, ensuring high-quality service delivery, smooth operations, and continuous improvement in how we support fleets worldwide.

You will play a key role at the intersection of data, technology, and aviation, helping your team solve complex real-world problems while partnering closely with internal GE Aviation stakeholders and airline operators.

Responsibilities:

1. Team Leadership and Operations Management

• Team leadership: Lead, coach, and mentor a team of analysts supporting fleet operations and flight data analysis.

• Work management: Allocate work, set priorities, balance workloads, and ensure timely, high-quality delivery.

• Performance & development: Conduct regular check-ins, provide feedback, support training, and build technical and domain capability in the team.

• Stakeholder communication: Act as the primary point of contact for internal GE Aviation teams and relevant Genpact stakeholders for your workgroup.

• Governance & reporting: Track and report key operational metrics (quality, timeliness, customer satisfaction) and drive actions for improvement.

2. Technical and Functional Responsibilities

1. Flight Data Analysis & Interpretation

• Lead and support flight data trend interpretation and result analysis for gas turbine engines.

• Guide the team in checking flight parameters, identifying anomalies, and interpreting patterns.

• Ensure clear reporting of analysis results to internal GE Aviation teams and other relevant stakeholders.

• Define and refine data collection and analysis processes for improved accuracy and efficiency.

1. Asset Management & Configuration Control

• Oversee asset data and configuration management for engines and components.

• Ensure accurate comparison of Service Bulletins (SBs), Airworthiness Directives (ADs), and installed parts versus basic data.

• Drive adherence to configuration control requirements and documentation standards.

1. Data Acquisition and Systems

• Supervise data acquisition and data transmission activities, including handling ACMS/ACARS data types.

• Support and guide team members on FDM (Flight Data Monitoring) and MDM (Maintenance Data Management) where applicable.

• Contribute to the development and improvement of data pipelines and processes to enhance reliability and throughput.

1. Customer & Stakeholder Support

• Ensure responsive handling of customer inquiries and problem escalations, particularly from airline operators.

• Champion a customer-first mindset, ensuring excellent service quality and clear communication.

• Collaborate with Aftermarket Engineering Services, and reference aircraft manuals and troubleshooting procedures as needed.

1. Continuous Improvement & Risk Management

• Demonstrate and foster critical thinking and structured analysis across the team.

• Identify process gaps, recurring issues, and improvement opportunities, and lead small to medium-sized improvement initiatives.

• Support standardization of best practices, documentation, and knowledge sharing.

Minimum Qualifications:

• Aeronautical Engineering / bachelor's degree in engineering with a strong academic record.

• Good years of experience in flight data analysis and gas turbine engine monitoring prior experience in a lead or senior analyst role is an advantage (even informal/team-mentor experience)

• Strong understanding of gas turbine engines and their functions.

• Experience with FDM, MDM, and handling ACMS/ACARS data.

• Basic understanding of Service Bulletins, Airworthiness Directives, and historical document creation.

Preferred Skill:

• Working knowledge of Microsoft Office (Excel, PowerPoint, Word) for analysis and reporting.

• Exposure toAftermarket Engineering Services, aircraft manuals, and troubleshooting practices.

• Proven ability to analyze and summarize large datasets, identify trends, and draw actionable insights.

• Strong communication, customer service orientation, work ethic, and the ability to work both independently and in a team environment.