About the Role:

We are looking for a hands-on, startup-minded IT professional who can own day-

to-day IT support while also driving core IT operations (access,

onboarding/offboarding, SOPs) and supporting Azure-based infrastructure

provisioning. This role also includes vendor/license coordination and light

admin/logistics related to device management. You'll be the make-things-work

person for a lean team.

Key Responsibilities:

1) End-User IT Support (L1/L2)

mic/camera, basic software issues).

Create and maintain simple SOPs/checklists so employees can self-serve where possible.
Coordinate hardware repairs with OEM/service centers (e.g., HP) and ensure timely resolution.
Maintain an inventory of devices, peripherals, and standard configurations.

2) IT Operations / SysAdmin (Access + Process)

Own RBAC and user access provisioning across systems (email, tools, cloud consoles, internal apps).
Run onboarding/offboarding end-to-end: account setup/removal, device handover/return, access revocation, and documentation.
Define and enforce IT SOPs for security and consistency (ISO compliance, MFA baseline, device hygiene, etc.).
Perform periodic access reviews and ensure least-privilege access.

3) Azure / DevOps Support (Practical, Startup Scale)

Provision and manage Azure resources as needed (core compute/storage/networking basics).
Assist with operational hygiene: monitoring basics, backups, access control alignment, cost awareness.
Work with engineering/leadership to standardise environments and reduce manual work.
Document runbooks for recurring operational tasks.

4) Vendor, Licensing & Procurement Support

Manage vendor relationships for IT software/services: quotations, renewals,license procurement.
Track license assignments, renewal dates, and usage.
Support negotiation and cost optimisation (benchmark quotes, recommend options, escalate approvals).

5) Admin + IT Logistics

Coordinate logistics for devices (shipping/pickup, replacements, returns during exits).
Ensure timely retrieval of company assets from departing employees and handover to new joiners.
Act as the bridge between admin operations and IT needs.

6) On-Call / Critical Support

Provide on-call support for critical issues during agreed windows (including rare black swan scenarios).
Triage incidents, coordinate resolution, and communicate status to stakeholders.

7) HR Admin Activities

Event Support: Coordinate internal events, celebrations, and logistics (including cakes and materials).
ID & Access Management: Handle ID card creation, access card deployment, updates, and tracking.
Admin Support to HR: Act as the administrative arm for HR by managing onboarding logistics, documentation, and office coordination.

Required Skills & Experience :

6 to 10 years of experience in a hands-on IT role in a small/fast-moving environment.
Strong troubleshooting and user support skills (Windows/macOS basics,networking fundamentals).
Experience managing access controls, onboarding/offboarding, and IT documentation/SOPs.
Hands-on knowledge of Azure and Microsoft Environments (resource provisioning, identities/permissions, basic ops).
Comfort dealing with vendors: quotes, renewals, licensing, and coordination.
High ownership: can operate independently with minimal structure.

Preferred (Nice to Have)

Experience with MDM / endpoint management, device compliance, security baselines.
Familiarity with ticketing tools and IT asset management.
Scripting/automation mindset (No-Code/PowerShell/Bash).
Experience in regulated environments or with security controls (ISO,MFA,least privilege, audit readiness).

Working Style / Expectations

Information Technology Manager